Sentiment Description
Sentiment Customer Service Messaging Platform. If your customers have questions, we can help. We can help you get in front. We have thousands of users from some of the most innovative companies in the world. All customer interactions can be handled through one inbox. Chat, Emails, Social Media, reviews, and messaging conversations can all be routed in real-time through one interface. AI-based Bots handle repetitive questions, leaving your agents with a unified Inbox that is designed for quick and reactive customer service. The old chat ticket and transactional emails are gone. All channels can be made a messaging first experience for customers and employees. Manage social messaging channels such as Facebook and Twitter (public or private), web chat and Messenger channels such Line in shared inboxes. You can also load balance conversations across your online staff.
Sentiment Alternatives
Chatwoot
Chatwoot, a customer engagement suite, consolidates multiple communication channels such as email, website chat, social media platforms, like Facebook, Twitter and Instagram, and messaging applications, such as WhatsApp and Line into a single dashboard. This integration allows businesses to provide consistent customer experiences across different platforms. The platform includes features such as canned responses to frequently asked questions, keyboard shortcuts that enable quick action execution, and tools for team collaboration, which allow internal discussion via private notes. Automated rules can be set up to automate repetitive tasks. Customizable live chat widgets are available to add to websites in order to match specific brand aesthetics. Chatwoot supports chatbot integration, as well as the embedding custom dashboard applications. This provides a comprehensive solution to managing customer interactions.
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LiveHelpNow
LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand!
• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
• HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption
• Quick and easy installation. No setup fees or contracts.
• Free 30-day trial
• Free training and 24/7 support
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RingCentral Engage
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IncognitoDesk
IncognitoDesk allows organizations to offer services and keep their users anonymous.
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Integrations
Company Details
Company:
Sentiment
Year Founded:
2014
Headquarters:
United Kingdom
Website:
www.sentiment.io
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Online
Sentiment Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Sentiment Lists
Sentiment User Reviews
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