Sentiment Description
Sentiment Customer Service Messaging Platform. If your customers have questions, we can help. We can help you get in front. We have thousands of users from some of the most innovative companies in the world. All customer interactions can be handled through one inbox. Chat, Emails, Social Media, reviews, and messaging conversations can all be routed in real-time through one interface. AI-based Bots handle repetitive questions, leaving your agents with a unified Inbox that is designed for quick and reactive customer service. The old chat ticket and transactional emails are gone. All channels can be made a messaging first experience for customers and employees. Manage social messaging channels such as Facebook and Twitter (public or private), web chat and Messenger channels such Line in shared inboxes. You can also load balance conversations across your online staff.
Sentiment Alternatives
IncognitoDesk
IncognitoDesk allows organizations to offer services and keep their users anonymous.
It is a great tool for community organizations and human resource teams working with sensitive communities, as well as higher education institutions to help them apply the Quebec law P-22.1.
It does this by allowing agents (like social workers) to create channels to send messages via SMS, Email from their users.
Learn more
InstaChamp
InstaChamp is the first messaging platform for Facebook Messenger and Instagram Direct. It also offers live chat for customer service and lead-generating webchat. Automated messaging allows you to capture leads, respond quickly to customer service inquiries and grow your business. Automated responses to customers and prospects' questions will save you time and money. A single messaging platform allows you to be everywhere that your customers are looking for you. It will help you grow your business and support customers. You can generate leads from messaging conversations, and automatically receive contact information for qualified leads interested in learning more about you business. You can view and respond to messages sent by customers via chat or text using one inbox. Chat with your customers, both current and future, to find out about their purchases or hear about your offers.
Learn more
respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.
Learn more
Saysimple
Meet Your New Customer Communications Platform
A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers.
A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat.
Platform
Multichannel Inbox
Analytics & Insights
Channels & Features:
WhatsApp Business API
Social Messaging
Outbound Messaging
Livechat
Chat widget
Teams module
Smart routing
Call deflection
Tag & label management
User management
Contact management
Learn more
Integrations
Company Details
Company:
Sentiment
Year Founded:
2014
Headquarters:
United Kingdom
Website:
www.sentiment.io
Media
Recommended Products
The Fastest Analytics Database for Observability, ML, and GenAI | ClickHouse
ClickHouse powers businesses with the fastest open-source OLAP database, built for rapid analytics, observability, and business intelligence. Deploy on AWS, GCP, or your own VPC with BYOC, and query billions of rows in seconds – all cost-efficiently. Trusted by Sony, Lyft, and Cisco, it delivers unmatched speed, seamless stack integration, and enterprise-grade performance. Turn massive datasets into decisions with ClickHouse.
Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Online
Sentiment Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Sentiment Lists
Sentiment User Reviews
Write a Review- Previous
- Next