Scritch Reviews

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

For developers, ARGOS Identity offers two APIs. ARGOS ID Check (KYC/eKYC): launch the hosted Liveform from one URL in a browser or an iOS, Android or React Native WebView, or build your own capture UI on the Verify engine APIs. Your backend uses the REST API to fetch submissions, review pending cases, delete or partially delete data for GDPR and CCPA requests and download AML reports, and receives webhooks for created, submit, approved, rejected, updated, delete and AML result events. Each check reads the ID with OCR plus MRZ and PDF417 barcode checks, tests ID and selfie liveness, matches the face to the ID photo and screens the user against sanctions and PEP lists, with ongoing monitoring afterwards. Data is processed and stored in the region chosen for each project (US or South Korea), sensitive fields are encrypted with AES-256 at rest, and payload encryption is optional. A migration API imports existing verification records. ARGOS Omni (Review Ops Agent): authenticate with an x-api-key header, create a profile under a workflow, upload files, text or JSON as items (PDF, DOCX, XLSX, PPTX, images, CSV, HTML, EML and more) and start an asynchronous analysis. The result follows the output schema you defined, with a verdict of verified, rejected or pending_review and the reasoning and source step for each extracted value, and every completed analysis can be downloaded as a PDF report.