Salesforce Reviews

Summary: While I can think of a few very specific cases where Salesforce might not be the ideal solution, in most cases I wouldn't recommend anything else.

Positive: Salesforce is easy to use, easy to customise, and because it's the biggest name in CRM, everything integrates with it. They are constantly adding features, and they have solutions for almost any use case.

Negative: Some seemingly simple features are occasionally missing (eg, showing zeroes on a chart). Requests to fix these have sometimes been open for 10+ years.

Summary: Overall, Salesforce offers the best class CRM to effectively increase our sales and close deals faster. By far we are very happy with Salesforce, we got a great experience.

Positive: Salesforce is an extremely effective CRM tool. It helped us to manage all our user information and leads in one place.
Salesforce is a highly scalable CRM.
I love that it made automation in our workflow and gives the power to never miss any lead opportunity.

Negative: For New users, it takes a little time to learn its complex UI.

Summary: One of the thousands of Salesforce users who call themselves the 'accidental admin'. Love the platform so much, decided to stay the course and started with the first certification - Admin.

Have been very busy with the flood of requests coming in, but the joy I get from learning in the job is something I wouldn't get elsewhere (trailheads).

Looking at the certifications available to advance my career in this platform is like a child in a confectionery shop, or a foodie at a large buffet spread. Don't know what to have and what to leave...

Positive: Every business metric you think needs to be tracked can be recorded and reported on in Salesforce.

No steep learning curve - once you start using it, you will have questions, but thanks to the lively Success forums and other channels, you will get the answers, in fact even if you don't get an answer from the others, playing around for a couple of minutes in the platform itself gives you much more insight. I tend to love the fact that the tool is intuitive, when it doesn't appear so, learning about some features is an enjoyable journey, you won't feel any stress.

The UI is loveable, Lightning has some resistance, but history is proof that many advancements in technology had naysayers until the masses finally got used to it. I found the transition from Classic to Lightning smooth because I was open to the change. It's the approach that needs to change, Lightning is here to stay (at least until a much better UI is rolled out a few years later)

Dashboards - Newbies will love the swiftness with which they can create their own reports and dashboards.

Duplicate management - This feature is single-handedly the most liked feature for users who have seem many CRM systems and the ways in which duplicates are managed in those.

Negative: Limits - 20 components per dashboard. Users would love to have more components added to their dashboards, especially when a dashboard is good the whole company than for different departments therein.

Inability to track lifetime engagement of a lead: Salesforce should look at bringing in this feature that helps users track a lead's engagement throughout her career spanning many job titles and employers in the same industry. Please allow for multiple email addresses to be added on a single lead record.

GDPR compliance - Should get default dashboards to suggest records that could be cleaned up to comply with GDPR.

Product object: Not everyone can afford CPQ, hence Salesforce should make the selection of Products on an opportunity much intuitive, like the dependent picklist feature

Summary: I love Salesforce and I would recommended it to anyone looking for a great CRM. I think there are areas that need to be improved but they are actively considers ideas and making changes.

Positive: - Salesforce is easy to use/understand
- User Friendly
- Strong UI and accessibility
- security feature

Negative: - SalesForce’s reporting tool could be improved.

Summary: It is the most popular and our favorite CRM platform that simplified our marketing, sales and CS. I will recommend Salesforce to everyone even your company size is big or a small business, it does every service extremely well.

Positive: Salesforce has tons of capabilities that ensure easy interaction and lead capture when it comes to CRM. Salesforce easily deals with any marketing and sales challenge. Its Al-based marketing brings leads in less effort.

Negative: No, major downside I experienced with Salesforce.

Summary: It's the best overall CRM and though expensive at the beginning equals what others pricing gets to as time goes on and it's less painful to start with Salesforce than to have to switch later.

Positive: The reporting in Salesforce is beyond any other CRM's capabilities. It has the most integrations and is the world standard.

Negative: The UI is old and it doesn't have built in dialing technology

Summary: Amazing tool! It effectively converts the growth of a business from a negative to a positive direction. It offers a deep collection of data to boost relation structure using its robust CRM. The user report is detailed and the best I ever used in a CRM tool.

Positive: We are just very happy with this solution. Its robust CRM functionality helps you improve relations, capture leads and boost your business growth simply and smartly. It offers deep user data to study and improve. Using this tool you can track every user's activity on your platform.

Negative: Not a single negative about Salesforce to share.

Summary: Salesforce is an absolutely incredible customer relationship management platform. It allows to effectively track user profile and activities. It makes marketing and customer interaction analysis easy.

Positive: (+) Easy to maintain and manage customer activity and interaction.
(+) Optimizes marketing campaigns.
(+) large numbers of integrations support.
(+) Builds great customer relations.

Negative: (-) We had an overall positive experience with it.

Summary: The insights helps with projection of our sales.
Reliable with improving customer relations.
Nice support.

Positive: Accurate with sales reporting.

Reliable with analytics insights for the business.

Customizable software to use

Negative: The best CRM to use with timely and great updates and ease of use.

Summary: Better customer relationship management gives a business a good platform to increase performance. For this Salesforce is productive CRM tool. It gives entire business in a single dashboard. It offers tons of features to help the sales team perform better

Positive: Salesforce is available on cross-platform. One best CRM with contact and lead management. The dashboard brings entire data into a single screen. Real-time analytics to analyze.

Negative: I never encountered any serious problem with its functionality.

Summary: There are tons of CRM solutions out there but Salesforce seems to have created a centralized solution that allows all other tools in your company to plug into it and single handedly handle the entire flow.

Positive: - Salesforce has a very robust cloud based platform for everything from CRM to marketing analytics. It also easily integrates with other software in the process chain starting from lead to delivery.
- The entire flow is highly customizable for each separate client.

Negative: - Given the size of the feature set salesforce provides, it can take a while for large teams to learn and efficiently use the tool.

Summary: Overall it's one of our go to programs for our sales team. We use it on a daily basis to close our sales.

Positive: Very powerful tool that can do just about anything you need. It's very versatile to what we need for our sales team.

Negative: None that I can think of. It does all we need it to.

Summary: Still the best Sales CRM out there. I've tried HubSpot and others but this is the best one. Will not use any other CRM.

Positive: Best reporting and forecasting tools, great for managing any size sales team. I've used it for a team of 5 and upwards to a team of 100.

Negative: Hard to navigate, clunky but Lightning is an improvement.

Summary: You can use eCommerce theme from them and you can also use Salesforce Sales Cloud from them and then you'll get leads to your good website.

Positive: They provide so many products, I'm mostly using eCommerce theme from them. And they provide Salesforce Sales Cloud that means you'll get real leads to your website, So why I'm using their products, Thank you for your support on my business.

Negative: High Speed Performance. Clean and fresh, simple and fast.

Summary: Salesforce is used daily by every member of our sales team. It works extremely well for us and our sales organization relies on it heavily.

Positive: Easy to use, easy to scale, works on all devices, great visibility into the entire sales process and infrastructure, very customizable

Negative: None so far. It does everything we need it to do and more.