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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

Description

Salesforce Agentforce Net Zero is a comprehensive ESG and sustainability management solution designed to unify environmental data across the enterprise. It brings together operational, supply chain, and emissions data into a single, connected platform. Automated carbon conversion tools calculate greenhouse gas emissions from energy usage, travel, and other activities. The system streamlines compliance with global reporting frameworks through built-in disclosure templates. AI-powered Agentforce capabilities allow users to query data in natural language and generate accurate reports automatically. Scope 3 emissions tracking enables visibility across suppliers and value chains. Advanced analytics and forecasting tools support strategic planning and cost optimization. Net Zero Cloud integrates with other Salesforce products to expand operational insights. Teams can collaborate across departments using shared dashboards and centralized reporting. Agentforce Net Zero helps businesses achieve sustainability goals while improving transparency and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub Yes 
Microsoft 365 No 
Microsoft Word No 
Salesforce Yes 
Salesforce Agentforce No 
Salesforce Agentforce Field Service No 
Salesforce CRM Analytics No 
Salesforce Data 360 Yes 
Slack Yes 
Tableau Yes 

Integrations

CloudHub Yes 
Microsoft 365 Yes 
Microsoft Word Yes 
Salesforce No 
Salesforce Agentforce Yes 
Salesforce Agentforce Field Service Yes 
Salesforce CRM Analytics Yes 
Salesforce Data 360 No 
Slack No 
Tableau No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Pricing Details

$48,000 per year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/net-zero/cloud/

Product Features

ESG

Activity Dashboard No 
Analytics/Reporting No 
Audit Management No 
Benchmarking No 
Compliance Management No 
Data Visualization No 
Document Management No 
Performance Metrics No 
Risk Assessment No 

Sustainability

Audit Management No 
Benchmarking No 
Compliance Management No 
Corrective Actions (CAPA) No 
Emissions Management No 
Employee Training No 
Energy Management No 
Incident Management No 
KPIs No 
Performance Metrics No 
Stakeholder Engagement No 
Supplier Management No 
Waste Management No 

Alternatives

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