Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
Salesforce Agentforce Net Zero is a comprehensive ESG and sustainability management solution designed to unify environmental data across the enterprise. It brings together operational, supply chain, and emissions data into a single, connected platform. Automated carbon conversion tools calculate greenhouse gas emissions from energy usage, travel, and other activities. The system streamlines compliance with global reporting frameworks through built-in disclosure templates. AI-powered Agentforce capabilities allow users to query data in natural language and generate accurate reports automatically. Scope 3 emissions tracking enables visibility across suppliers and value chains. Advanced analytics and forecasting tools support strategic planning and cost optimization. Net Zero Cloud integrates with other Salesforce products to expand operational insights. Teams can collaborate across departments using shared dashboards and centralized reporting. Agentforce Net Zero helps businesses achieve sustainability goals while improving transparency and efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
Yes
Microsoft 365
No
Microsoft Word
No
Salesforce
Yes
Salesforce Agentforce
No
Salesforce Agentforce Field Service
No
Salesforce CRM Analytics
No
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Integrations
CloudHub
Yes
Microsoft 365
Yes
Microsoft Word
Yes
Salesforce
No
Salesforce Agentforce
Yes
Salesforce Agentforce Field Service
Yes
Salesforce CRM Analytics
Yes
Salesforce Data 360
No
Slack
No
Tableau
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Pricing Details
$48,000 per year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/net-zero/cloud/
Product Features
Product Features
ESG
Activity Dashboard
No
Analytics/Reporting
No
Audit Management
No
Benchmarking
No
Compliance Management
No
Data Visualization
No
Document Management
No
Performance Metrics
No
Risk Assessment
No
Sustainability
Audit Management
No
Benchmarking
No
Compliance Management
No
Corrective Actions (CAPA)
No
Emissions Management
No
Employee Training
No
Energy Management
No
Incident Management
No
KPIs
No
Performance Metrics
No
Stakeholder Engagement
No
Supplier Management
No
Waste Management
No