Sabienzia Description

Sabienzia transforms telephone telephony into intelligent communication, empowering businesses to make data-informed decisions using metrics, context and meaning as well as automated workflows. Sabienzia has more than a decade experience in cloud telephony services. She provides customer service for established companies in the travel and automotive sectors. You can quickly set up a customized cloud customer service to reach your global audience. Our goal is to create a centralized system that allows users to offer customers a more personal, meaningful, and empathic experience from anywhere. The cloud contact center solution for businesses can be set up in just minutes without the need for any installation. Use the right channels and metrics to stay in touch with your customers, remote agents, and employees.

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Pricing

Pricing Starts At:
€10 per user per month
Free Trial:
Yes

Integrations

API:
Yes, Sabienzia has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Sabienzia Technologies
Year Founded:
2009
Headquarters:
Germany
Website:
sabienzia.com

Media

Play Video Sabienzia Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Sabienzia Features and Options

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Sabienzia User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Customer Service Operator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable and well-thought-of platform

    Date: Nov 23 2021

    Summary: For agents, managers and operators the system provides all necessary tools to perform and monitor all necessary customer services activities.

    Positive: No installations, voice quality simply excellent, working as remote agent you can set your different status in case you are not talking.

    Many, many futures included that don't require programming or configuration by specialized IT teams. With check boxes and drop downs you configure all you need. Very good design.

    Keen to test the video functionality available.

    Negative: Nothing that I can think of. Probably because all what we need for customer service is available.

    Read More...
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