Sabienzia Description

Sabienzia revolutionizes telephony by transforming it into intelligent communication, enabling businesses to make data-driven decisions based on metrics, context, and meaning, all while streamlining workflows through automation. With over ten years of experience in offering cloud telephony solutions, Sabienzia enhances customer service for established firms in the travel, automotive, and e-commerce industries around the globe, utilizing a completely GDPR-compliant infrastructure that is entirely hosted in Europe, ensuring the highest level of PCI security. In just a few minutes, you can establish a fully customizable cloud-based customer service system to effectively engage with your international audience. Our goal is to create a centralized platform that empowers your users to deliver a more personalized, meaningful, and empathetic experience to customers from any location. You can initiate the cloud contact center solution for your business in just one minute without any installations required. By leveraging the appropriate channels and metrics, you can maintain a closer connection with your customers, remote agents, and employees, fostering a more collaborative environment. This seamless integration allows for improved communication and service efficiency, ultimately leading to enhanced customer satisfaction.

Pricing

Pricing Starts At:
€10 per user per month
Free Trial:
Yes

Integrations

API:
Yes, Sabienzia has an API

Reviews - 1 Verified Review

Total
ease
features
design
support

Company Details

Company:
Sabienzia Technologies
Year Founded:
2009
Headquarters:
Germany
Website:
sabienzia.com

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Sabienzia Features and Options

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Sabienzia User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Customer Service Operator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable and well-thought-of platform

    Date: Nov 23 2021

    Summary: For agents, managers and operators the system provides all necessary tools to perform and monitor all necessary customer services activities.

    Positive: No installations, voice quality simply excellent, working as remote agent you can set your different status in case you are not talking.

    Many, many futures included that don't require programming or configuration by specialized IT teams. With check boxes and drop downs you configure all you need. Very good design.

    Keen to test the video functionality available.

    Negative: Nothing that I can think of. Probably because all what we need for customer service is available.

    Read More...
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