RichCall Description

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option.

RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing.

RichCall's most common use cases are:

Click-to call, click-to video and co-browsing are all options for your customers
Click-to-call and co-browsing to get customer support
Start a co-browsing session while you are on the move

Mobile camera sharing for support and sales:
- Video sales - An agent shows a product using the shared mobile camera
Customer support - A customer shares his mobile camera in order to show the malfunctioning device

Video and collaboration for kiosks
Remote expert assistance with HD video, scanner, and printer
Live video-assistance for existing self-service or support kiosks

Pricing

Pricing Starts At:
$192 / month
Pricing Information:
Cloud and on-prem deployments are available.
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Aurus
Year Founded:
2009
Headquarters:
Russian Federation
Website:
richcall.io
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Product Details

Platforms
SaaS
Linux
On-Premises
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

RichCall Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

RichCall User Reviews

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