RevealCX Description

Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.

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ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.
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Company Details

Company:
Nexcom
Year Founded:
1997
Headquarters:
Denmark
Website:
nexcomglobal.com/products/quality-monitoring-revealcx/

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

RevealCX Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

RevealCX User Reviews

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