Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Pipefy
Pipefy is a low-code Business Orchestration and Automation Technologies (BOAT) platform designed to act as a modern middleware layer for the enterprise stack.
Rather than replacing existing Systems of Record (SORs) like SAP, Oracle, or Salesforce, Pipefy wraps them in an agile orchestration layer. This architecture allows technical teams to modernize legacy operations and extend the life of core systems without the risks associated with "rip and replace" projects. Pipefy provides the infrastructure to sanitize data inputs, manage complex business logic, and orchestrate API calls between fragmented endpoints.
Technical & Architectural Highlights:
• Adaptive Governance Framework: Pipefy solves the "Shadow IT" problem by establishing IT-sanctioned "Safe Zones." Business users can build workflows within these guardrails, while IT retains control over critical data, integrations, and permissions via a centralized console.
• Agentic AI Engine (BYOLLM): The platform features a governable AI Agent Studio. Unlike "black box" solutions, Pipefy supports a Bring Your Own LLM approach, allowing enterprises to integrate preferred models (Azure OpenAI, AWS Bedrock) securely to automate document analysis (OCR) and decision-making.
• Robust Connectivity: Built with an API-first philosophy, Pipefy offers a GraphQL API, Webhooks, and enterprise-grade iPaaS capabilities to ensure seamless data interoperability across the stack.
• Security & Compliance: Engineered for regulated industries, the platform is ISO 27001, ISO 27701, and SOC2 Type II certified, supporting compliance with GDPR and SOX standards.
Pipefy empowers IT leaders to eliminate technical debt and clear development backlogs by safely delegating low-complexity builds to business units.
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ASAPP
At last, a technological solution that profoundly enhances the effectiveness of your customer experience team. Utilize the ASAPP customer experience performance (CXP) platform to not only elevate organizational efficiency but also boost customer satisfaction (CSAT) scores simultaneously. Outdated and rigid infrastructures hinder your capacity to enhance customer experience performance effectively. Simply layering additional technology has failed to decrease the number of agents, lower expenses, or fulfill the promise of happier customers. Our innovative technology is specifically crafted to empower your agents in providing superior service to customers. Contrary to vendor marketing, bots have not supplanted your agents, and merely offering agent assistance falls short. Utilizing machine learning, the platform acquires valuable insights into how your top-performing agents meet customer needs. It’s not merely about the dialogue; it’s the intricate interplay and order of words and actions that constitute Agent Journeys™, leading to a more tailored and effective customer experience. By harnessing these insights, organizations can revolutionize their approach to customer service.
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SIRP
SIRP is a SOAR platform that is risk-based and non-code. It connects all security teams to achieve consistent strong outcomes through a single platform. SIRP empowers Security Operations Centers, Incident Response (IR), Threat Intelligence (VM) and Security Operations Centers (SOCs). It integrates security tools, powerful automation, and orchestration tools to enable these teams. SIRP is a NO-code SOAR platform that includes a security scoring engine. The engine calculates risk scores specific to your organization based on every alert, vulnerability, and incident. Security teams can map risks to individual assets and prioritize their response at scale with this granular approach. SIRP saves security teams thousands of hours every year by making all security functions and tools available at a push of a button. SIRP's intuitive drag and drop playbook building module makes it easy to design and enforce best practices security processes.
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