ProProfs Knowledge Base Reviews

Summary: I needed a tool to manage all the documents related to my freelance work. But I faced certain issues with Drive and Docs, like duplicate content, conflicting documents, etc. Then I tried using ProProfs Knowledge Base. The long list of features seemed a bit intimidating initially but became effortless once I got the hang of it. Also, I don’t have any technical knowledge or coding experience, but the tool works fine for me.

Positive: The tool offers many features within a simple layout that is easy to understand and navigate. That leads to a good user experience.

Negative: It worked fine for me and my team. No complaints as of now.

Summary: The tool has changed our company's knowledge management landscape. We use it for a variety of processes like employee onboarding, software documentation, process documentation, etc. It has allowed our employees to work more efficiently by quickly accessing the information they need to complete their tasks.

Positive: The tool suits businesses of all sizes, and we are the practical proof. Our team size was 10 when we first started using ProProfs, and we used to operate with 40 pages of content. 4 years down the line, we are a team of 180 and operate with 200+ content pages.

Negative: The existing content templates work great, but offer fewer variations of designs.They need to add some fresh designs to their templates.

Summary: With ProProfs, we could easily import data from multiple sources like company wiki, Google Docs, hard drives, and more. It accelerated the content creation process by offering a smooth import functionality. Additionally, we can export the entire knowledge base in a zip file whenever required.

Positive: The tool made it easy for us to import data from Word docs, Excel sheets, and Powerpoint presentations. The tool also provided us with an option for exporting the knowledge base as an HTML or PDF.

Negative: We are satisfied with its performance on PC and iOS. However, the tool sometimes underperforms on Android.

Summary: ProProfs has worked miraculously for our customer support process. We now receive fewer tickets and our agents are more productive than ever.

Positive: ProProfs Knowledge Base offers several integrations with tools like Zendesk, Freshdesk, Slack, Google Analytics, and many others. These integrations have helped us make the most of our knowledge base by using it in combination with various other tools.

Negative: The tool lags in speed at times but in no time, it starts working at its usual pace.

Summary: We are fascinated by how easy the tool is, yet how brilliantly it performs. Honestly, we didn’t think the tool would be this helpful but when we actually started using it internally as a private knowledge base, we were surprised. It has changed the way people in our company collaborate, share knowledge and most importantly, how they work.

Positive: In our experience of 20 years, we haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.

Negative: Every tool has room for improvement. So does ProProfs Knowledge Base. It would be nice to see a more advanced version of the software.

Summary: Absolutely in love with the tool. If I have to talk specifically about ProProfs Knowledge Base, I’d say it’s an amazing, easy to use software, with no installation or setup hassles. Our team could use the tool without any training and that’s the best thing for us.

Positive: ProProfs Knowledge Base is a complete package as it works beautifully with other tools like ProProfs Chat and Help Desk. We were glad to have used all these three tools together for our customer support process. They connect well with one another and provide the best of self-service, chat, and ticketing experience to our customers.

Negative: We didn’t encounter any significant problems worth mentioning. A few minor issues did happen initially but ProProfs helped us find the right solutions.

Summary: We are absolutely in love with this tool. Since the time we started using it, the employee onboarding process has got streamlined. Unlike before, new employees now can learn at their own pace and start performing right from their initial days.

Positive: ProProfs Knowledge Base is one of the best tools in the market for employee handbooks. Its powerful features including single sign-on, a rich editor, and beautiful customizations helped us build a stunning employee handbook for our new employees.

Negative: It’s not really a con. It’s just something we feel ProProfs can further improve, and that is its integrations.

Summary: I loved every bit of this software and I'm glad that I chose ProProfs out of all the other tools I had shortlisted. It has integrated beautifully with the existing tools and work processes and gave me little to no troubles.

Positive: ProProfs Knowledge Base is a versatile tool as it can scale as a team grows. We were first a 20 member team when we started using this software and today we are 100 people. We are glad to have a tool that scaled and grew with us. While earlier we had an internal knowledge base of around 50 pages, today it has grown to over 200 pages, and ProProfs helped us manage this transition easily.

Negative: Frankly, there is nothing major that’s worth mentioning. It has been a smooth ride so far with ProProfs.

Summary: Had a wonderful experience using the tool. We used it for our customer support team, and the results have been amazing. Fewer tickets, low pressure, and countless happy customers. Couldn’t have asked for more.

Positive: Loved its reporting system. Didn’t see such detailed reports in our previous tool. I think it’s one of the best features of this tool.

Negative: Integrations can be worked upon. Rest everything is great.

Summary: Thumbs-up to ProProfs Knowledge Base for being a kick-ass tool. Its simplicity, features, integrations with other CRMs, and even pricing, are unmatched. We would love to continue using the tool for as long as we can. It’s that good.

Positive: ProProfs Knowledge Base is one of the simplest knowledge base tools I have used so far. Most of our teams are not familiar with coding, and they could still work with the tool with the least hassles. The tool is intelligently designed in a way that anyone and everyone can use it.

Negative: Tooltips and popups required the involvement of our dev team so that was a bit of work. Rest I think, it was all good.

Summary: We are happy that we opted for ProProfs Knowledge Base. It has been the best decision we have taken so far. Employee onboarding was a real mess before. It was costly, time consuming and not that effective. With ProProfs, we are able to provide a smooth onboarding experience to new hires, in less than a fraction of the cost that was incurred earlier.

Positive: ProProfs Knowledge Base has been a blessing for us. Our teams started using the tool in no time. It is quite easy to set up and use. The one area where this tool has impacted us a lot is employee onboarding. We used it to build an employee handbook especially for new hires. This has reduced our training cost and made employee training much more simple and convenient.

Negative: There is one feature in particular that the software should have. It is co-editing. Once this feature gets added, it will enhance the value of this tool even more.