ProProfs Collaborate Description
Although the first generation of internal communication tools made it easy for co-workers to chat about any topic, it was easy to become overwhelmed and inefficient. ProProfs Collaborate facilitates calm, productive knowledge exchange that goes beyond just chatting. Chats and Q&A sessions can be set up to enhance your team's learning. You can stop digging through emails, documents, and long chat threads. Members can communicate, collaborate, ask, and answer questions in private or public groups. Knowledge exchanges within companies are easy to access and searchable. Question and answer software organizes knowledge through topics and threads, and places the most relevant answers at the top of each Q&A. You can reduce the noise by seperating chat and Q&A sections.
ProProfs Collaborate Alternatives
Balance Theory
Collaboration and knowledge sharing can speed up the process of onboarding new talent. Use integrated cyber knowledge to reduce time spent on knowledge management, asking and answering questions, and reduce the amount of time it takes to do so. From day 0, collaborate and align. A transparent and aligned delivery process to accelerate readiness. Single points of failure can be identified and addressed before they cause employee attrition. High-availability backup of your organization's cybersecurity configurations and decisions. Get to know your colleagues and share your insights. Your own organizational collaboration network will help you move faster. Find community-shared cyber content that you can reuse and enhance for your own cyber programs. Live collaboration with contributors to stories, chat, or live sessions. Keep your team updated on the status of content, tasking, and commentary.
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KnowledgeBase
Smart Knowledge Base for your agents and customers. Your LiveChat agents can also help website visitors. The Internal Widget allows you to easily access the knowledge of your team right from your LiveChat app. The public Help Center offers 24/7 support for customers via the website. A mobile-friendly, customized Help Center allows you to scale your support. Customers can search for answers on their own. Our AI will suggest articles that can be added to the chat to answer customers' questions. Just click and you're done. In minutes, you can create a public Help Center and allow customers to find answers to common questions on any device. LiveChat can connect with agents to provide them with help resources while they chat with customers. We can suggest relevant articles based upon the customer's question to speed up communication. Use customer feedback to fill in the gaps in your content. Google Analytics included.
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AnswerCart
A community forum fosters customer engagement, improves customer service and promotes peer-to–peer knowledge sharing. A community forum promotes peer-to–peer knowledge sharing, customer engagement, and improves customer experience. Crowd-source support by using a community forum. It is possible to deflect many support tickets by posting in easy-to-reach discussion threads about common questions. The community threads are filled with relevant keywords, questions, and content that is frequently searched by your target audience. A community forum is a powerful way to harness the knowledge of the crowd and acts as a crowd-sourced knowledge hub. A community that aligns your business goals and customer interests can be a powerful platform to attract relevant traffic and engage potential customers. It is easy to find discussion threads, which can deflect a lot of support tickets and provide deep insights into the major pain points and needs of your customers.
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Lucy
Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.
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Integrations
No Integrations at this time
Company Details
Company:
ProProfs
Headquarters:
United States
Website:
www.proprofs.com/collaborate/
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Videos
Customer Support
Phone Support
Online
ProProfs Collaborate Features and Options
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