Pike13 Description

Pike13 software is specifically designed for fitness centers, gyms, swim schools, music academies, educational institutions, and various other enterprises that rely on appointment-based or class-based operations. This platform enables business owners and their teams to efficiently oversee aspects such as scheduling, client enrollments, billing, payroll, and client records.

With its user-friendly and mobile-optimized interface, Pike13 allows businesses to minimize the time spent on administrative tasks, enabling them to focus more on engaging with their clients. The mobile applications are designed to enhance the management of schedules and clients, while also simplifying the check-in experience. Additionally, the automated and targeted reporting features empower business owners to assess their operational health and concentrate on crucial data that informs their strategic decisions.

Moreover, Pike13 takes customer service to the next level by assigning each new client a dedicated onboarding specialist to facilitate a smooth software implementation. The exceptional support provided by the Pike13 customer care team consistently exceeds expectations, ensuring that any inquiries or challenges faced by customers are promptly addressed and resolved. This commitment to service not only enhances user experience but also fosters long-lasting client relationships.

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Pricing

Pricing Starts At:
$129.00/month
Pricing Information:
$129/month Business plan $179/month Pro plan custom Enterprise pricing.
Free Trial:
Yes

Integrations

API:
Yes, Pike13 has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Pike13
Year Founded:
2012
Headquarters:
United States
Website:
www.pike13.com
Update This Listing

Media

Play Video Easy Scheduling Client Management Reliable Uptime Actionable Reporting Push Notifications Free Client App
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Pike13 Features and Options

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Fitness Software

Attendance Tracking
Billing & Invoicing
Check-In Manager
Class Management
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Membership Management
Point of Sale (POS)
Reservations Management

Swim School Software

Attendance Tracking
Class Scheduling
Event Management
Member Management
Online Payments
Online Registration
Parent Portal
Skills Tracking
Staff Management
Team Management

Pilates Studio Software

Attendance Tracking
Capacity Management
Class Scheduling
Marketing Management
Member Management
Online Payments
Point of Sale (POS)
Staff Management

Music School Software

Attendance Management
Class Management
Online Registration
Practice Log
Repertoire Management
Scheduling
Student Management

Yoga Studio Software

Class Scheduling
Facility Scheduling
Inventory Management
Member Management
Online Payments
Staff Management

Pike13 User Reviews

Write a Review
  • Brittnee B.
    Owner     Date: Oct 05 2018
    Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman! Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Overpromised and underdelivered. Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.
  • Name: James D.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great for most gyms

    Date: Jan 20 2021

    Summary: Works great for us, our staff finds it easy to use. Small gyms will find this to be a great option, especially if you work with adults. So glad it works with webhooks.

    Positive: The user interface is much simpler than UI like mind-body. Pike has a wide range of features and ways to add services and if you encounter any gaps, you can likely create a custom solution with some clever thinking using the existing offerings. Customer support is REALLY good.

    Negative: Not tailored to gyms that work with kids, so managing parent> child accounts sometimes runs into issues, especially in the branded pike13 client app.

    Read More...
  • Name: Harlan T.
    Job Title: President
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very pleased with Pike13!

    Date: Apr 28 2021

    Summary: We are quite pleased with Pike 13, and the support we have received and continue to receive is outstanding.

    Positive: The Pike13 system is a user friendly scheduling system that is relatively painless to install, easily syncs with an existing website, and is intuitive to use for clients and staff. The note system for both internal and external communications is excellent.

    Negative: Some of the client management and billing is clunky.

    Read More...
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