Pepperi Reviews

Summary: Overall a really positive experience, I was able to have hands on, one on one training to further customise our site. Support has been excellent.

Positive: Customers able to login in themselves to place orders, able to customise the look to our business branding, very modular so easy to manage once trained up, very good with their support and training, lots of information on hand.

Negative: Its not very out of the box, some of the things we needed/wanted are additional add-on costs over our subscription.

Summary: Good tool, we can make it better together.
Great people that want to help anytime.
Search options can make this tool to be much easier.

Positive: Good service, the technical team gives answer very fast and professional.
Pretty easy for the end user.
Easy to extract information to Excel.

Negative: The search options in the back-office lists are insufficient.
sometimes the back-office is not intuitive.

Summary: As a customer, I enjoy working with this app, cost effective, and excellent customer care and support.

Positive: Attentive and thorough costumer support at all time
Professional costumer care- contestant "follow- up" until the issue is resolved.

Negative: Back- office (admin portal), ui-ux requires improvements, but it's not crucial.

Summary: My sales people have been using this software for quite some time and Pepperi have continued to improve the product. I looked at other software programs but this is by far the best I have found

Positive: Easy to use on both the back end and on the iPads for my reps. Simple to updated items and load new products. The reports give us the information we require

Negative: Would prefer more consultation before changes are implemented but all in all cant complain

Summary: Overall, the user experience is very comfortable
very friendly.
Easy to manipulate, things are built in a way that is very easy to find your way around.
The operation of the orders, the charges, the tracking is very convenient and easy.

Positive: It saves time.
There are no error warnings.
Easy to filter and make the order specifically.
Easy to make the billing with the client.

Negative: What I like less is that the system has to interface with another system and sometimes there is a lack of communication
But Pepper's service team knows how to answer as soon as possible and give a very appropriate, convenient and fast response.

Summary: The app helps to manage orders quite quickly and efficiently.
Pepperi Contributes to sales promotion!!

Positive: The application is easy to apply and not complicated.
Increases performance, good for sales promotion
Nice app for reps!!

Negative: I didn't find anything I liked less...
Some technical knowledge is required to use

Summary: I've known Pepperi's app for several years, the product is user-friendly and helps to increase sales.

Positive: Excellent app!
What I liked about Pepperi's app: easy to use, intuitive, uncomplicated.
Helps improve performance

Negative: What I liked least about the app is that the back office is sometimes slow.

Summary: A great system that I would recommend. it can occasionally be glitchy, however, the flexibility, onboarding, customer service, integration capabilities and so on make it well worth it. For a small to mid sized business, I'm very happy with what Pepperi provide us. I would certainly recommend at least consulting their team when looking at expanding your systems.

Positive: - The product is solid overall.
- The customer service is amazing. Everything is handled in a quick manner, with nothing being too difficult.
- Local customer service, meaning we don't have to wait for service centres to open in other timezones.
- 99% of the time I get the same customer support agent. This is great as he knows our system well, how our business runs and doesn't hesitate to call or jump on a zoom if required.
- Onboarding was a nice experience. Integration can take time, however, the Pepperi team ensured it was done correctly, with complete clarity along the way.
- A great app for our sales reps to use on the road.
- They provide recommendations about how we can provide a better UX.

Negative: - We rarely go a month without requiring assistance for a system issue. Although it's always dealt with quickly, it can be a little frustrating.

Summary: Great customer support and consultants

Positive: Easy usability.

Negative: In some cases, the information online is not complete.

Summary: Pepperi support staff are very helpful and quick to respond. They will take care of the issue from the backend if I am unable to solve from my end.

Positive: Very quick support, can always rely on assistance within a few hours despite the time difference. Will also arrange a call to do some training if they think it's required.

Negative: I struggle to set up promotions. However, support is provided.

Summary: Great software and great team in the back office!

Positive: Reactivity from customer service team.
Easy to use for endusers.
All issues we had in the past have been resolved by the customer service on a daily basis.

Negative: The global Design could be more interactive.

Summary: Very happy with Pepperi, it's very easy to use and very easy to make modification at any time that doesn't impact the team. Would highly recommend.

Positive: Simplicity of the system, it's very easy to make changes you or your team see and it will change instantly so no delays in productivity. No outages so Pepperi is always available online and offline and doesn't impact any work.
Great system and our team love using it.

Negative: Sometimes difficult to make bigger changes but Pepperi support always respond in any time zone promptly for help.

Summary: Professional company to deal with and we are very happy with the outcome of the final website look and feel.

Positive: Easy of use of the product, the speed of the site is good and so far we have found the platform very reliable.

Negative: Not as flexible as we would ultimately like therefore we find that the promotions module is not as flexible as we would like.

Summary: I have been working with the product for several years, there is always cooperation with the company.

We receive fast and professional support.

Positive: Easy to use, stable system, they have good and professional support.

Online updated data, can see the orders in all steps.

Negative: When searching for orders sometimes it takes a long time to search.

Summary: Pepperi has been awesome, delivering convenience to our customers and efficiencies in our operations.

Positive: Our customers enjoy the convenience of Pepperi and find it simple to use.

We appreciate the excellent after sales support provided.

Negative: When adding items to the cart using the search field, would like a continue shopping button to be added.