Patch Retention Description

Patch Retention serves as a comprehensive platform aimed at enhancing customer retention through a variety of tools that foster engagement and loyalty among clients. Among its offerings are automated customer journeys, marketing via email and SMS, a chat widget for fluid communication, as well as analytics and insights that help businesses navigate customer interactions. Additionally, it features referral programs and customer segmentation capabilities that empower companies to send personalized communications and analyze customer behavior more effectively. An important aspect of Patch Retention is its RFM (Recency, Frequency, Monetary) analysis, which equips businesses with the ability to gain in-depth insights into their customer demographics, allowing for finely tuned retention strategies. By combining these functionalities, Patch Retention focuses on increasing customer loyalty, minimizing churn, and paving the way for sustained business growth. This holistic approach not only fosters a stronger connection between companies and their customers but also encourages a proactive stance in addressing customer needs.

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Integrations

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Reviews - 1 Verified Review

Total 1 out of 5 stars
ease 1 out of 5 stars
features 1 out of 5 stars
design 1 out of 5 stars
support 1 out of 5 stars
See More Reviews for Patch Retention Write a Review

Company Details

Company:
Patch Retention
Year Founded:
2011
Headquarters:
United States
Website:
patchretention.com

Media

Patch Retention Screenshot 1
Patch Retention Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support

Patch Retention Features and Options

Customer Loyalty Software

CRM
Customer Activity Tracking
Loyalty Card System
Member Portal
No-Card Loyalty System
Rewards Management

Patch Retention Lists

Patch Retention User Reviews

Write a Review
  • Name: Robert G.
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features 1 out of 5 stars
    Design 1 out of 5 stars
    Ease 1 out of 5 stars
    Pricing 1 out of 5 stars
    Support 1 out of 5 stars
    Likelihood to Recommend to Others 1 out of 10

    Beware

    1 out of 5 stars Date: Nov 02 2026

    Summary: Never have I ever dealt with such poor customer service. Never ever, don't know how this Company exists

    Positive: Nothing, Company is all talk with no resolution of any issues. Beware if you decide to use this product.

    Negative: Poor customer service, unable to get return call from CEO after left numerous messages. They inflate number of contacts to include children that have no phone or email addresses and are unable to read.

    Customer service is very combative.

    Read More...
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