Otter User Reviews

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  • Name: Radwan M.
    Job Title: Owner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Worst Platform I’ve ever used

    Date: Jan 22 2022

    Summary: Don’t do it. Get informed and educated. Even if they charge less it’s not worth it. ZERO SUPPORT. I signed at 20% deal and was shocked to know we are now at 40%.

    Positive: Integration with third party apps. Good landing page on their website looked professional and promising.

    Negative: No human interaction. No support and most importantly high charges 40%.

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    Otter Company Response
    Date: May 24 2022
    Hi Radwan, I'm so sorry to hear about this. The fastest way to get in touch with someone from our team is via the chat bubble directly on the Otter tablet. If you'd like to chat with us further about the delivery app commission rates, please send us an email at hello@tryotter.com. Thanks. - Alex from Otter
  • Name: Anonymous (Verified)
    Job Title: Restaurant owner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Totally horrible

    Date: Nov 20 2021

    Summary: This is supposed to helps business to centralise orders and make work easier but this is actually making you loosing time, money and customers.

    Positive: Integrates with quite lot of delivery software and was pretty fast to be set up and the sale team was friendly.

    Negative: The system keeps crashing for hours, especially on busy time, when it happens they will not notified you so you can avoid to get your customers waiting.
    They changed our menus for someone else restaurant and took days to get sorted.
    Many function that they promised us never worked.
    When the system crash and you need support they just sending general message saying that their engineers are trying to fix it and recommend you to deals with the order buy yourself.

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    Otter Company Response
    Date: May 24 2022
    Hi there, I'm so sorry to hear about this – it is certainly not the type of experience we want our customers to have. Would you mind sending me an email at hello@tryotter.com so I can gather some more information to make this right? Thanks. - Alex