Optacy Description

At Optacy (formerly CCPA Toll Free), we provide a turnkey, lightweight privacy compliance platform designed to help businesses quickly satisfy regulatory mandates across CCPA/CPRA, GDPR, and emerging US state privacy laws. Our flagship service delivers complete request intake infrastructure out of the box—featuring our signature shared hotline (1-866-I-OPT-OUT), dedicated toll-free numbers, embeddable webforms, and an AI conversational agent that transcribes and classifies voice requests automatically. Inside our centralized dashboard, teams can effortlessly track incoming Data Subject Access Requests (DSARs), monitor statutory countdown deadlines, and generate complete automated audit trails for legal proof.

To cover all consumer touchpoints, we also deliver geo-targeted cookie consent banners with automatic script blocking, full IAB TCF framework integration, and automated site scanners to detect hidden third-party tracking scripts. Designed to fit modern tech stacks, our platform offers custom developer tools—including APIs, webhooks, and real-time Slack notifications—to seamlessly automate backend deletion workflows across your internal systems.

With flexible pricing ranging from an accessible $59/month SMB tier up to full enterprise suites featuring SSO and high-volume request handling, Optacy acts as a streamlined, budget-friendly alternative to heavy legacy tools. Ultimately, we eliminate the friction of data privacy compliance, allowing companies to instantly fulfill statutory mandates—like California’s toll-free phone requirement—without burning developer bandwidth or building intake workflows from scratch.

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Foster trust and loyalty among your users while minimizing opt-outs and drop-offs, all while adhering to the most recent data privacy laws. Our comprehensive client library and robust APIs streamline the automatic capture of various consent events, such as cookie consent, terms of service acceptance, and other interactions like newsletter subscriptions and SMS opt-ins. Enhance user trust by enabling them to effortlessly access their communication preferences and data privacy choices through our simple code implementation for data privacy widgets. Efficiently respond to data privacy inquiries mandated by regulations like CCPA and GDPR, which includes managing data subject access requests (DSARs). Seamlessly integrate with your existing technology infrastructure for marketing and personalization by supplying consent and compliance information to those systems or by transferring user data into Concord. Additionally, you can monitor and oversee the progress of your verified data privacy requests, ensuring they move smoothly from acceptance to completion while maintaining transparency throughout the process. By prioritizing user privacy and simplifying consent management, you can create a more secure and user-friendly environment.
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Pricing

Pricing Starts At:
$59
Pricing Information:
We offer a free trial as well as monthly and annual subscriptions.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Privacy Toll Free, LLC
Year Founded:
2019
Headquarters:
United States
Website:
optacy.com
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Media

Play Video Process incoming requests in the CCPA Toll Free dashboard. Create multiple service codes for multiple business lines. Prove your CCPA compliance with an audit trail.
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Optacy Features and Options

Data Privacy Management Software

Access Control
CCPA Compliance
Consent Management
Data Mapping
GDPR Compliance
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Optacy Lists

Optacy User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: VP of operations
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to get a toll-free number for CCPA

    Date: Nov 10 2021

    Summary: I signed up, and got a toll-free number. Then I chatted with support and got an answer immediately that confirmed how to comply with CCPA.

    Positive: I signed up and got a toll-free number that I added to my privacy policy. It was very easy to use with clear steps to install it and good support.

    Negative: Nothing really. It's legitimate service with people that answer on chat.

    Read More...
  • Name: William H.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Addresses a real need with ease.

    Date: Nov 26 2019

    Summary: I'd say it's a no brainer if you don't already have a call center. You need to comply with the law, and this solution checks the box for a very fair price.

    Positive: Self-service signup, no pressured sales, and support by knowledgable people when I wanted it. The CCPATollFree.com team definitely went the extra mile in helping me get set up, including an integration with my customer ticketing system (Jira).

    Negative: Some additional features would be ideal. For example, all back-end dashboard users currently have the ability to invite new users. It would be nice to limit that to admins only.

    Read More...
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