Opiniator Description
Opiniator's digital comments card is a customer feedback and recovery platform that allows brick and mortar businesses to use. The digital comment card system collects customer feedback, comments, and ratings using their mobile phones. It then tracks the issues to resolution. The digital comment card allows businesses to respond before customers take their business elsewhere or take their friends with them. Track customer complaints and all staff actions until they are resolved. Unexpected online complaints are less common than expected. Customers who are unhappy are contacted immediately and their money is returned. Before customers are affected, find and fix HSE and maintenance issues. The dashboard provides feedback to the business and staff, which then allows them to take immediate action. Business responds to the issue, tracks all actions and recovers customers.
Opiniator Alternatives
Verint Digital Behavior Analytics
Customer session replays can provide interaction data such as mouse tracks, clicks, touch gestures and form interactions. Prioritize your CX actions based on actual customer behavior on digital channels.
Sometimes, customer feedback isn't sufficient. It can be difficult to get insights from cryptic remarks, and even more difficult to take action. Verint Digital Behavior Analytics makes it easy to see and believe. Digital Behavior Analytics integrates customer feedback into the system natively, providing a complete picture of customer experience. By connecting replays with important KPIs, you can analyze actual customer experiences in order to uncover pain points that negatively affect digital experiences and conversion.
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Touchpoint CX
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
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BrandBastion
BrandBastion is here to help you listen better and respond more on social media. It doesn't matter if you want to increase sales or build brand equity. The key to success is understanding your audience and taking the right actions at the right time. Your brand moderation guidelines will determine what spam, discrimination, and brand attacks are acceptable. Alerts are sent when there is an urgent need for attention. BrandBastion's social engagement analysis can be used to review your organic posts and ads to find: Harmful comments or threats, including spam, discrimination, brand attacks, competitor promotions, and other forms of harassment. Possibilities to engage with questions and complaints. Situations that could be urgent, such as technical issues or negative sentiments due to poor perception. Tips and suggestions for optimization
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Quadient Customer Journey Mapping
With actionable customer journey maps that combine digital and physical communications, you can collaborate across business silos to improve CX. Quadient Customer Journey Mapping allows stakeholders to easily view and take action on all of your customer communications via a single web interface. Linking journey maps directly with the digital and physical touchpoints customers use, such as emails, statements, contracts, and audio and video files, gives you full visibility.
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Pricing
Pricing Starts At:
$40 per month
Free Trial:
Yes
Integrations
Company Details
Company:
Oberon3
Year Founded:
2009
Headquarters:
United States
Website:
www.opiniator.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Webinars
Customer Support
Phone Support
Online
Opiniator Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey Software
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
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