Opensend Reviews

Summary: Excellent! Form the onboarding to integration, it’s been a breeze working with their team and product.

Positive: I’ve been using Opensend for various client accounts for over 6 months now. The results have been amazing. More emails, better conversions and a more comprehensive email marketing program. I recommend it, having used some of their competitors (who shall not be named), Opensend blows them out of the water in customer service and beyond.

Negative: Pricing can be steep for higher priced packages, other than that, it’s amazing!

Summary: I have had nothing but a great experience using OpenSend and interacting with their team. Unfortunately our client has decided to move away from using this service as they are cutting expenses and restructuring but we are very happy with the results.

Positive: - Great customer service and communication
- Easy to use and execute
- Great ROI with very little required maintenance

Negative: - Really nothing negative to say about this company,

Summary: I've been happy with the quality of leads and haven't had any issues yet. Well worth the money. It's so easy to get started and well worth giving it a shot.

Positive: Easy to implement and works seamlessly with Klaviyo. My favorite thing about this is I get valuable leads with little to no effort on my part. This really has been a no-brainer for us.

Negative: Nothing really. I'd like it to be less expensive, but I'd like everything to be less expensive. Haha.

Summary: Unlike many competitors we have tried that provide company-level identification, Opensend delivers contact-level insights, identifying specific individuals within the companies visiting your website. This eliminated any need for additional research to find the right contacts, streamlining our entire sales process.

Positive: By providing real-time insights and contact information, Opensend helps target high-quality leads super effectively. It truly improves overall conversion rates and drives business growth. Unlike other solutions we've tried, Opensend actually provides contact level identification rather than just company identification. B2B website visitor identification with Opensend is a game-changer for companies looking for lead generation and sales optimization.

Negative: Nothing. I absolutely love this company and tool for user identification.

Summary: Compression Health, a leading provider of medical-grade compression garments and compression therapy solutions, partnered with Opensend to revolutionize how we engage with our most responsive and intent-driven audience. Leveraging Opensend’s cutting-edge platform, we have successfully delivered personalized, data-driven communication strategies that resonate deeply with our customers, allowing us to advance our mission of providing a better tomorrow and restoring normalcy to everyday life for those in need.
Our partnership with Opensend has not only strengthened our ability to connect meaningfully with our audience but has also produced outstanding measurable outcomes:

Open Rate: 59%
Click Rate: 12%
Conversion Rate: 9%
Revenue Per Contact Acquired: $1.54
ROAS: 6.1

These exceptional results highlight how Opensend empowers our brand to engage our audience effectively, delivering relevant and timely content that drives both impact and profitability. As a brand committed to enhancing quality of life, Opensend has become an indispensable partner in helping us reach those who need us most, all while achieving sustainable and significant growth.

Positive: Enhanced Engagement with Target Audience: Opensend’s platform enables highly personalized, data-driven communication that resonates with Compression Health’s most responsive and intent-driven customers, creating meaningful connections and driving brand loyalty.

High Performance Metrics: The partnership with Opensend has yielded impressive results, with a 59% open rate, 12% click rate, and 9% conversion rate. These metrics reflect Opensend’s ability to deliver relevant, impactful content that inspires action.

Revenue Generation Efficiency: Achieving a Revenue Per Contact Acquired of $1.54 and an ROAS of 6.1, Opensend has proven to be a valuable investment, directly supporting profitable growth while aligning with mission-driven goals.

Mission-Driven Alignment: Opensend supports Compression Health’s mission to improve the quality of life for customers, helping them reach those who need their products most while maintaining a customer-centric approach.

Reliable and Scalable Platform: With a focus on advanced, cutting-edge solutions, Opensend’s platform has become indispensable for sustainable growth, positioning Compression Health for long-term success.

Timely and Relevant Content Delivery: Opensend ensures the delivery of well-timed, relevant content, allowing Compression Health to stay connected with its audience effectively and meaningfully.

Negative: None! This is an easy lift and provides immediate value.

Summary: Opensend has proven to be a powerful tool for lead generation and visitor engagement, delivering strong results and solid support to enhance our marketing strategy.

Positive: Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns.

Opensend’s interface is user-friendly, making it accessible to team members without extensive technical backgrounds. Our team could quickly adapt and start using the platform’s core features, thanks to intuitive navigation and setup. Customer support has also been a highlight; they are responsive and proactive, making the onboarding experience smooth and offering valuable guidance whenever needed.

Negative: One area for improvement would be additional analytics. Additionally, while the platform is worthwhile, the pricing may seem a bit high month-to-month, however the ROI has been above expectations and the software pays for itself.

Summary: We receive easy to understand monthly reports that are always on time. We have had the same rep since the beginning. He is very responsive to any questions that we have.

Positive: This program is helping us capture more potential customers that we can reach out to. We have seen a nice increase in our email marketing list since starting.

Negative: We really have not had any issues that I can complain about.

Summary: Opensend is fantastic! The customer service is top-notch and very responsive. Once set up, it's incredibly easy to use and self-sufficient.

Positive: -Great customer service
-Easy to use system
-Changes can be done easily
-Different plan options to fit your needs

Negative: It can get costly as your website attracts a lot of people. On the bright side, they offer flexible plans and budget controls, ensuring you only pay for what you need!

Summary: Opensend has truly become a staple for our email marketing clients, and we’re thrilled with the consistent value it provides. Highly recommended for any brand looking to maximize their reach and conversion potential!

Positive: Opensend is super effective at transforming anonymous website visitors into engaged customers, seamlessly integrating with Klaviyo to make the process straightforward. Our clients consistently see increased revenue, and Opensend’s team is always there to guide us. They’re proactive, responsive, and provide clear instructions that make implementation smooth and successful.

Negative: There are no real downsides. As long as you follow their team’s guidance on setup and best practices, everything works seamlessly.

Summary: Opensend has exceeded my expectations—their team is amazing, always willing to go the extra mile for us. From setup through our ongoing partnerships, they’ve provided support, strategy, and advice. Our partners have experienced list growth, higher conversions, and notable revenue increases. Opensend is a game-changer for any agency and its partners. If you're looking to build a community, grow it, and generate revenue, Opensend is the best email setup out there. Five stars and highly recommended!

Positive: - List growth
- Higer conversions
- Community builder
- Better open rates
- Strategy & support on the build out
- Very responsive to all questions
- Great communication

Negative: Nothing bad / don't like! Keep up the great work Opensend Team!

Summary: Very pleased with Opensend and the platform's comprehensive ability to identify anonymous buyers who have interest in our products.

Positive: Quick & easy integration, simple platform, and noticeable results. We've been able to identify thousands of curious shoppers

Negative: Some analytical metrics could be a bit more detailed but overall still good

Summary: Onboarding with Opensend was a breeze and we meet with our AM team on a monthly basis to test/improve our experience.

Positive: Opensend allows us to identify anonymous site traffic and tie it back to an email using their proprietary identity graph. Their graph is much stronger vs. competitor solutions.

Negative: I think they are quite expensive but we have seen strong enough ROI to justify the cost.

Summary: Our Opensend contact as been incredibly helpful and knowledgable about the product and how it translates to the business. The product itself seems to have a lot if benefits to help identify and grow lists.

Positive: Opensend has helped us identify many more new people just from our trial period. We hope to see this number grow as we continue with Opensend. Our contact at Opensend has also been very helpful and informative about our performance and has been able to answer all our questions regarding the product/

Negative: We ended up maxing out our number of new contacts so we had to upgrade to a new tier which is an additional cost, but hopefully there will be a positive ROI.

Summary: Overall, I highly recommend Opensend to my clients and all have been satisfied with using it! Our order rates have gone up and subscribers increased!

Positive: You can target potential buyers who might not have taken the time to subscribe to your emails.
Dashboard has an intuitive design, making it easy to navigate and use, even for people who aren’t very tech-savvy.
Support 12/10
Scalable for growing businesses!

Negative: You need to make sure you are strategic with email sending and segmentation to keep your email metrics healthy. Learning curve for effective use

Summary: Overall, Opensend has exceeded our expectations as an email marketing platform. It’s straightforward to use, but still packed with advanced features that make a real impact on our engagement and conversions. The support team is responsive and helpful, guiding us through any questions we have along the way. I would highly recommend Opensend for any team looking to streamline their email marketing efforts.

Positive: Opensend is incredibly intuitive, making it easy to set up campaigns and manage lists. The platform offers powerful automation features, allowing us to create engaging customer journeys with minimal effort. I also appreciate the detailed analytics that help us optimize our campaigns effectively.

Negative: There’s not much I dislike, but it would be great to see more customization options for design templates in future updates.