Scalable, secure, and proven, 3D Cloud is the enterprise 3D platform trusted by Lowe's, Ashley, Macy's, HNI, La-Z-Boy, and more with specialized 3D apps and 3D content management for furniture, kitchen, bath, decking / outdoor, storage, and closets, Build, deploy, and manage all your 3D applications including Web AR, Product Configurators, 3D Room Planners and more -- across all devices and channels. Launch in just 8-10 weeks.
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SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Augment
Introducing a platform tailored for visualizing products in 3D and augmented reality, allowing for seamless deployment of mobile AR solutions across various sectors such as eCommerce, field sales, and education. This innovative service enables you to quickly obtain AR-compatible 3D models at an exceptional value by simply uploading 2D images along with specifications, all thanks to our talented community of 3D designers. Field sales representatives can present products in their actual size within the customer's environment, enhancing the sales process and facilitating quicker deal closures. This solution is particularly advantageous for consumer packaged goods, fast-moving consumer goods point-of-sale materials, industrial machinery, and a wide range of B2B products. Additionally, customers can visualize products in their own homes at true scale, empowering them to make confident purchasing decisions directly through the retailers' eCommerce applications, ultimately transforming the shopping experience into an interactive adventure. As a result, this platform not only streamlines the sales process but also enhances customer satisfaction by bridging the gap between digital and physical product experiences.
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iONE360
iONE360 is a celebrated omni-channel visual product configurator that incorporates 3D, AR, VR, automated renders, and a room planner into one cohesive platform. This comprehensive tool allows users to handle all aspects of product data management, create tailored product configurations, manage assets, and effectively distribute them across both online and offline channels. Serving as a complete solution for 3D product configuration through a guided selling approach, iONE360 allows for the generation of photorealistic visuals of various product variants and showcases them in real-world environments using Augmented Reality, all while integrating these products into an intuitive room planner.
With robust CTO and CPQ functionalities, iONE360 empowers both back-office teams and customers to efficiently customize intricate products and place orders accurately, eliminating mistakes. By visualizing each phase of the purchasing process, it alleviates customer uncertainties in mere minutes, fostering a sense of assurance that drives sales. The platform has the potential to boost conversion rates by an impressive 27% to 70%. Furthermore, the room planner's capabilities encourage additional sales, leading customers to spend three times more than they initially intended. In this way, iONE360 not only enhances the shopping experience but also significantly increases overall revenue for businesses.
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