NextGenSwitch Description

NextGenSwitch is an all-in-one communication platform that integrates a wide array of advanced features to meet the diverse needs of modern businesses. It combines the best functionalities of PBX systems with intelligent solutions like Interactive Voice Response (IVR), call center tools, call campaigning modules, survey automation, and broadcast capabilities. Designed to streamline operations and enhance customer engagement, NextGenSwitch offers seamless CRM integration for better data management and workflow efficiency. Additionally, it includes a Click-to-Call feature that simplifies outbound calling by allowing users to initiate calls directly from their CRM, website, or other digital platforms.

PBX Features
Call Routing & IVR: Intelligent call routing and customizable Interactive Voice Response (IVR) systems.
Voicemail & Call Recording: Ensure no communication is missed with voicemail and secure call recording capabilities.
Extensions & Hotdesk: Support for multiple extensions, hotdesks.
Integration: Seamless integration with CRM and other third-party tools.

Call Center Features
Automatic Call Distribution (ACD): Efficiently route calls to the best available agents.
Real-Time Monitoring & Analytics: Track agent performance and call statistics live.

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Pricing

Pricing Starts At:
$100
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews

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Company Details

Company:
Infosoftbd Solutions
Year Founded:
2022
Headquarters:
Bangladesh
Website:
nextgenswitch.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

NextGenSwitch Features and Options

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

NextGenSwitch User Reviews

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