NetSupport ServiceDesk Description
Technology is vital to any organization's success. The help desk is at the heart and soul of any reliable and efficient IT environment. The helpdesk not only supports users' IT issues but also highlights recurring IT problems, allowing organizations to pinpoint the root cause and create a productive working environment. NetSupport ServiceDesk is easily integrated into your IT infrastructure and provides the necessary processes to help you track, organize, manage, answer, and resolve the most difficult support issues. Its intuitive, browser-based interface is fully customizable and supports desktop and mobile platforms. It also provides robust workflow processes. It provides a variety of management reports and a customer-friendly self service portal. This allows technicians to provide support efficiently. Customers can search the Solutions Database to find an answer before they log an issue.
NetSupport ServiceDesk Alternatives
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OneDesk
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LogMeIn Rescue by GoTo
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Mint Service Desk
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Integrations
No Integrations at this time
Company Details
Company:
NetSupport
Year Founded:
1989
Headquarters:
United Kingdom
Website:
www.netsupport-inc.com/service-desk/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
NetSupport ServiceDesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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