QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Twilio Voice
Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions.
Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.
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Amberscript
We provide solutions to make audio content accessible to everyone. Our offerings enable you to generate text and subtitles from both audio and video files, with options for automatic transcription refined by your input or crafted by our skilled language professionals and experienced subtitlers. To get started, simply upload your media file. Once uploaded, our advanced speech recognition technology or dedicated transcribers will take care of your needs. Your audio will be seamlessly linked to text within our user-friendly online editing platform, allowing you to easily revise, highlight, and search your document. This service is perfect for transcribing research interviews and lectures, ensuring compliance with digital accessibility standards, and incorporating transcriptions and subtitles into the workflows of universities and institutions. Enhance your interviews by making your content editable, searchable, and more accessible. Additionally, you can record interviews or meetings directly using our app and quickly upload the audio to Amberscript for immediate transcription. With our services, transforming your audio into accessible text has never been simpler.
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