CallTools
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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PeerGFS
A Comprehensive Solution for Streamlined File Orchestration and Management across Edge, Data Center, and Cloud Storage
PeerGFS presents an exclusively software-based solution designed to address file management and replication challenges within multi-site and hybrid multi-cloud environments.
With our extensive expertise spanning over 25 years, we specialize in file replication for geographically dispersed organizations. Here's how PeerGFS can benefit your operations:
Enhanced Availability: Achieve high availability through Active-Active data centers, whether located on-premises or in the cloud.
Edge Data Protection: Safeguard your valuable data at the Edge with continuous protection to the central Data Center.
Improved Productivity: Empower distributed project teams by providing swift, local access to critical file information.
In today's world, having a real-time data infrastructure is paramount.
PeerGFS seamlessly integrates with your existing storage systems, supporting:
High-volume data replication between interconnected data centers.
Wide area networks characterized by lower bandwidth and higher latency.
Rest assured, PeerGFS is designed to be user-friendly, making installation and management a breeze.
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Twilio Flex
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
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Qfiniti
OpenText™ Qfiniti is a comprehensive suite designed for workforce optimization that centrally manages solutions for analyzing multichannel interactions, providing real-time support for agents and enhancing call center performance management. The platform effectively delivers timely and actionable customer insights, enabling organizations to gain a deeper understanding of customer interactions and enhance their service quality worldwide. Whether implemented on-premises or through cloud services, Qfiniti seamlessly integrates with various contact center telephony systems and CcaaS providers, including Amazon Connect, Twilio, RingCentral, and Genesys. Additionally, it offers robust performance assessment tools that help identify coaching opportunities for agents. Users can easily create and update evaluations online, benefiting from intuitive scoring and navigation features. By leveraging unique metrics such as agent rankings, skills, seniority, and availability, it supports efficient scheduling while allowing organizations to accurately forecast their staffing needs and schedule both single and multi-skilled agents effectively. This flexibility in deployment and integration positions Qfiniti as a vital solution for organizations aiming to enhance their customer service operations.
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