Mentor Description
Mentor is a one-on-1 customer feedback platform that makes it easy to create positive customer experiences. Happy customers make a business thrive. Personal interactions with customers create happy customers. Mentor allows you to track, analyze, and instantly respond to customer feedback. You can gain context about your customer's situation, and filter feedback based upon specific incidents. Our AI technology can analyze customer emotion and classify feedback as neutral, positive, or negative. Customers can leave feedback in many ways. Mentor goes beyond the traditional customer satisfaction survey. Our platform provides fact-based, customer-driven information that allows you to identify specific customer experiences and provide a personalized solution.
Mentor Alternatives
livepro
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
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myACI Learn
myACI Learn is an advanced e-learning platform designed to provide IT teams with personalized and adaptive training experiences. It combines interactive content, hands-on labs, and gamification elements to engage learners and reinforce skill development. With a robust dashboard, managers can track progress in real time, ensuring teams stay on top of their learning goals. AI-powered features, such as the AI Mentor, enhance the experience by generating smart responses, quizzes, and flashcards to support continuous education. Additionally, the myACI Marketplace offers access to over 18,000 training modules, allowing organizations to tailor their training programs to specific needs.
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Spekit
Spekit is the only enablement platform that centralizes and automatically surfaces the answers, content, and training sales reps need to thrive - right when and where they need it.
Unite your playbooks, resources, training, and sales content within Spekit, and it becomes instantly accessible, shareable, and trackable from any tool or workflow. If your sales reps are there, now your enablement is, too.
Meet the enablement experience that sales reps adopt instantly, use constantly, and love deeply.
Key use cases:
- Sales content management: Centralize, share, track, and analyze sales content.
- Knowledge and enablement: Surface playbooks, onboarding, and coaching where reps are selling.
- Tool and process adoption: Guide, support, and align reps through tool & process changes.
The Spekit difference
Infinitely easier creation. Infinitely versatile access. Spekit is a new enablement experience unlocking sales rep potential by eliminating the distance between questions and answers.
- 10x faster content creation with AI
- Contextual: Works where your team works - automatically.
- Easy, no-code setup: Lightweight and agile.
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Wisdom Share
Wisdom Share, a cloud-based mentoring platform, offers a variety of features, including self-directed matching and user-action plans, event tracker, and a matching algorithm. Wisdom Share allows users to match mentors with mentees based upon skills and other factors. Wisdom Share allows users to create learning objectives and facilitate communication between members. Administrators can also build an online library to store documents and course content.
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Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Custom Solutions Group
Headquarters:
United States
Website:
www.csgglobal.com
Media
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Product Details
Platforms
SaaS
iPhone
iPad
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
Mentor Features and Options
Training Software
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Mentor User Reviews
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