Mentor Description
Mentor is a personalized platform designed for one-on-one customer feedback, making it effortless to create exceptional customer experiences. Successful businesses are often a result of satisfied customers, which stems from tailored interactions. With Mentor, you can gather, monitor, and assess customer feedback in real-time, allowing you to promptly address any issues that arise. Gain insight into your customers' situations and filter their feedback based on particular events. Utilizing advanced AI technology, our platform evaluates customer emotions and sorts feedback into positive, negative, or neutral categories. Customers have various options for submitting their feedback, including open text fields, surveys, images, or videos. Mentor transcends the typical customer satisfaction survey by providing data that is factual and driven by customer input, allowing you to pinpoint specific experiences and deliver personalized solutions effectively. By leveraging these insights, businesses can continuously improve their services and foster deeper connections with their clientele.
Mentor Alternatives
Mindtickle
Mindtickle's Sales Readiness platform is trusted by revenue leaders to identify and drive winning rep behavior. A great onboarding experience helps reps succeed and reduces ramp time. Based on each rep's skills and knowledge, develop personalized skills and capabilities. Engaging field communications, gamification and mobile experiences can drive high adoption. You can impact measurable revenue outcomes such as rep productivity, time-to-first deal, and win rates. The true north in sales performance should be set by setting skill benchmarks that every rep should strive for. You can track skill gaps and create a culture that holds everyone accountable. Engage and motivate teams to achieve measurable revenue results. Coaching is a great way to track and fix skill gaps at both the individual and team levels. Help reps get through the early stages of a deal by reviewing their call recordings and coaching them. Enablement can help you create customized training and content that is tailored to each rep's needs.
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YouTestMe
A web-based enterprise application for multi-lingual examination, training, survey & certification with an extensive reporting module. As a highly secured system that can be accessed both on cloud or on-premise, YouTestMe is the best choice for government, business & education institutions. Various possibilities for customization and integrations via API, and many useful add-ons such as E-commerce, Single Sign-On, Remote Proctoring, etc.
YouTestMe harnesses cutting-edge AI technologies to empower users to effortlessly create tests and training courses from both proprietary and globally available resources. In just three simple steps, YouTestMe can generate a comprehensive training course and test using professional resources, streamlining the process to save you both time and money.
Additionally, our dedicated team of professionals is at your service, offering comprehensive test administration, live proctoring, and exam delivery services, available around the clock, every day of the year. Whether you're already utilizing a testing program, just beginning, or operating a testing center without the necessary software and service support, our solutions are here to cater to your requirements.
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Spekit
Spekit is the only enablement platform that centralizes and automatically surfaces the answers, content, and training sales reps need to thrive - right when and where they need it.
Unite your playbooks, resources, training, and sales content within Spekit, and it becomes instantly accessible, shareable, and trackable from any tool or workflow. If your sales reps are there, now your enablement is, too.
Meet the enablement experience that sales reps adopt instantly, use constantly, and love deeply.
Key use cases:
- Sales content management: Centralize, share, track, and analyze sales content.
- Knowledge and enablement: Surface playbooks, onboarding, and coaching where reps are selling.
- Tool and process adoption: Guide, support, and align reps through tool & process changes.
The Spekit difference
Infinitely easier creation. Infinitely versatile access. Spekit is a new enablement experience unlocking sales rep potential by eliminating the distance between questions and answers.
- 10x faster content creation with AI
- Contextual: Works where your team works - automatically.
- Easy, no-code setup: Lightweight and agile.
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livepro
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
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Pricing
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Custom Solutions Group
Headquarters:
United States
Website:
www.csgglobal.com
Media
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support
Mentor Features and Options
Training Software
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
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