Melio Reviews

Summary: We have used Melio for several years. We plan to continue using Melio for the upcoming year. Overall good product.

Positive: Flexible payment of vendors. Great support. More features added recently. Line item adjustments. Reasonable fees.

Negative: Uploading invoices sometimes does not work properly. Check your work.

Summary: Overall I love Melio as a way to invoice my clients!

Positive: I love how easy it is to invoice my clients, the user interface is great, and it's easy for my clients to use as well, whether using a credit card or ACH transfer.

Negative: Sometimes the payments take a minute to come through.

Summary: For years I had used sites like PayPal and Stripe to send/receive payments. I don't even want to think about the money I lost. Melio saves me money and is easy to use.

Positive: I don't even want to think about how much money I lost to fees by using platforms like PayPal and Stripe. Melio saves on fees and is extremely easy to use.

Negative: Would love to be able to CC multiple recipients on invoices.

Summary: With the exception of the con noted above, Melio is a great B2B AR Platform, and the only one I have found with the features it possesses.

Positive: Since all of my activity is B2B, Melio Payments allows me to invoice and receive payments from all of my clients for free using ACH!

Negative: Supposedly they have been calling my clients without my permission, at least that is what one of my clients claimed. He was very upset about it! If it is true, this could be a big issue.

Summary: Overall, Melio has been a great tool in my tech stack. My clients find it easy to use. It has all the features needed to simply and quickly process bill payments. I haven't yet tested or used the "Get Paid" feature, since I have another workflow already in place. But the time may come when it makes more sense to have everything in Melio, and I anticipate that function will work as smoothly and easily as paying vendors does now.

Positive: I like that bills can be entered directly into Melio, or Melio can get them from the accounting software. Also, the ability to email bills to Melio is a great option for business owners/employees who aren't hands-on with the bookkeeping side of things.

Negative: I've had to reconnect Melio to the accounting software a few times when it stopped working. I also had to initiate the connection from inside the accounting software, rather than from Melio's side, to get a successful connection.

Summary: Very impressed with the product so far. Can't wait to see what Melio is able to do with this as they continue to grow and develop this product and features.

Positive: Clean user interface, the ability to contribute to multiple organizations with a single personal profile, integrates with popular accounting software, the ability to send a payment or request to someone that doesn't have a Melio account, and, my favorite feature so far, free ACH payments.

Negative: Missing some control features like being able to delete organizations from your profile (or to simply remove yourself from the organization). Also missing some advanced features like an API for outside developers to build integrations.

Summary: Melio has significantly improved our payment processes, providing a seamless experience for both sending and receiving funds. The platform's user-friendly interface, efficient payment processing, and excellent customer support have made it a valuable tool for our business. Despite a few minor limitations, the overall experience with Melio has been positive, contributing to increased efficiency in our financial transactions.

Positive: User-Friendly Interface: Melio offers an intuitive and easy-to-navigate platform, making it simple for users to manage their transactions.
Time-Efficient: The payment process is quick and efficient, saving valuable time for both businesses and customers.
Versatile Payment Options: MelioPayments supports various payment methods, providing flexibility for users to choose their preferred way of making transactions.
Invoice Management: The platform's robust invoice management system allows for easy tracking and organization of payments, streamlining the overall financial workflow.
Customer Support: The customer support team is responsive and helpful, addressing queries and concerns promptly.

Negative: Limited Integration: While Melio is effective for standalone transactions, it could benefit from further integrations with popular accounting software to enhance overall business operations.
Learning Curve for Advanced Features: Some of the more advanced features may have a learning curve for new users, requiring additional resources for onboarding.

Summary: The overall positive experience with Melio makes it a reliable choice for businesses looking for a straightforward payment solution.

Positive: I recently started using Melio software for my business, and I must say it has significantly streamlined my payment processes. One of the standout features is its user-friendly interface, making it exceptionally easy to navigate and use.

Setting up Melio was a breeze – the process was quick and hassle-free. I appreciate the simplicity, especially in comparison to other payment platforms. The seamless integration with QuickBooks Online (QBO) is a major plus for me, as it ensures accurate and efficient financial management.

Negative: At the time of use, I do not have a con to share.

Summary: Solid use for the Bank of America and the overall early-stage fundraising process is the best way to get.

Positive: They let you easily get paid through bank accounts
Appreciate the clear interface and authentication.

Negative: Hard to remedy failed transactions or visions messaging.

Summary: Overall I think the time saved by using this tool is well worth the issues that come along with it. But don't think using this tool is a seamless process. Melio will fail payments for no reason, the post office will return checks, vendors won't get their checks in the mail. There is a bit of time required on chat with Melio support to get payments to where they need to be. But I would take that over printing paper checks and stuffing envelopes.

Positive: Melio has made our job so much easier by removing the need for paper checks printed in office. Giving us the option to send ACH to vendors for quick turnaround. And allowing for easy check voiding/refunding/reissuing. No more tracking down checks that did not get cashed and paying a $20 bank fee for stopping checks.

Negative: Checks seem to get lost in the mail a lot and recently there have been a number of "failed payments" which is a pain to deal with. We work as outsourced accountants for a number of clients and they get frustrated with the time for processing of checks with the system and the amount of times the post office looses/returns checks. The other issue is some days support is extremely difficult to reach. You can be on a chat hold for over a day which can be frustrating.

Summary: My experience superseded my expectations for sure! I will continue to use Melio in the future when needed.

Positive: I loved using Melio for the short time that I did with my business. I found other options too hard to utilize. It was clear, and the transactions were easy to complete. This is a true gem for new business owners, confirmation is provided quickly as well.

Negative: Nothing that I can recall at the moment. I didn't experience difficulty.

Summary: Melio is a great value for clients that do not have enough volume to justify BILL. I like the new view, though I would love it if clicking on a vendor brought up their whole history.

Positive: Melio is a great bill pay solution for small businesses. I love that it syncs to QuickBooks Online and that you can upload your bill directly into the software and then the bill syncs into the QBO transaction. I also love that you can set up recurring payments.

Negative: It doesn't sync with all levels of QuickBooks Online. There have been many occasions that ACH payments do not arrive within the window promised which is frustrating. So our clients know that if the payment has a critical deadline they chose to pay a wire fee to guarantee delivery. I also wish very much that you could edit your recurring payment series without having to cancel the whole series.

Summary: Melio is overall a decent product one should try who has a good business setup and needs payment facilities.

Positive: The payment gateway and UI is good, the experience is also good, also the ease of access is designed a better way.

Negative: Need more features like bill splitting, group payments, folders, more payment gateways.

Summary: I am a real estate broker who frequently makes payments to a variety of vendors, industry professionals and other brokers. I signed up for Melio because I liked the idea of being able to pay some of these invoices with a credit card, both for tracking purposes and for the credit card points. The service worked as advertised for a handful of payments and then the breakdown began. Melio initially processed, then rejected a handful of payments claiming that payroll was not allowed. However, these are the exact same vendors I'd already paid through the service previously with no issues. (And of course, since they aren't my employees, it wasn't payroll). At one point Melio held a payment they'd rejected, claiming they could not send it back to the originating bank. It was a little over $1000, so not life-changing money, but frustrating that I had to make multiple requests of customer service to sort it out. Things continued to get more surreal from there. The next thing I know, Melio sends me an email stating that there are multiple accounts with my social security number attached and that I need to let them know which is the "real" one so they can delete the other. Concerned about a possible breach of my private data, I contact their customer service, who initially doesn't respond. On the second attempt, they look into the matter only to tell me that they don't see anything like that on their end and that they apologize for sending the alert in error. Several weeks go by and I attempt to log in to send another payment through Melio. In the final coup de grace, I receive a message telling me that my account has been closed because I did not respond to the request to confirm which of the two with my social security number was the real one. At this point I have stopped using Melio and won't recommend it to others, until they get their internal systems and customer service sorted out.

Positive: The idea is novel and should be incredibly useful for many small business owners: send payments to vendors and other contractors using a variety of methods. Quick processing, ability to pay with a credit card, and payment tracking are all very useful features.

Negative: I'll delve into details in my overall review, but in summary, Melio seems to have launched their product without fully testing it for bugs, and customer service is not trained to deal with the resulting snafus. Based on my personal experience with the platform, I have some doubts as to the level of security with which Melio guards customers' financial information. There also needs to be a more robust process for phone and email support specialists to interact with Melio's IT people, because it seems the former doesn't really understand how the site is working, nor how to resolve software glitches when they occur. Again, I offer more detail in the full review.

Summary: What Melio sets out to do is great. They fill a need for free ACH payment acceptance, which other places charge as much as 1% for. They also allow you to accept credit cards while placing the burden for credit card fees on the customer. The problem is they are not reliable or customer service focused. They are willing to ignore you and leave you without a payment source at all which is a huge hit to the credibility of your business.

Positive: The idea behind Melio is great. Allow customers to pay by ACH, allow them to choose to pay by credit card and bear the burden of those fees themselves. This is exactly what I was looking for in my business.

Negative: The customer support is terrible. They take days to get back to you, if ever. The actual way the service works is nothing like it is described. They will allow you to send invoices, but then not actually work, which is a huge hit to credibility.