CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Learn more
Hauler Hero
With drag-and-drop dispatching, you can reduce wasted fuel and increase the number of services per hour. Automate time-consuming tasks in the office, streamline office workflows and get home at a reasonable time. Your customers will be impressed with the mobile-first, convenient experience you provide. Stop searching for critical customer information buried in the database and start adding service and pricing easily and accurately. Resolve issues faster with fewer clicks, and modern search. Understanding why drivers are idle will help you bill when containers are too heavy and assist new drivers in finding the container like they have done it 100 times. Stop searching for critical customer information that is buried and start adding service and pricing easily and accurately. Resolve issues in less time by using modern search and fewer clicks.
Learn more
Elecard Boro
A comprehensive video quality control solution designed for monitoring UDP, RTP, HTTP, and HLS streams, this software measures both Quality of Service (QoS) and Quality of Experience (QoE) parameters across all areas of distributed networks. With probes that operate continuously around the clock, users gain complete oversight of their network environment. Within just 30 minutes, you can start monitoring your streams, which allows for significant savings on specialized equipment and lower network maintenance costs. The user-friendly data presentation and the benefits of a web-based interface enhance the overall experience. Thanks to ongoing quality assessments and prompt identification of issues, we enjoy a stable customer base. This solution can be deployed as a cloud service or as a standalone application for local networks. Elecard Boro software probes are capable of monitoring packet loss, video interruptions, and SCTE35 labels across various protocols such as UDP, HLS, DASH, RTP, and HTTP. Ultimately, this solution offers rapid and economical monitoring of content delivery networks while effectively pinpointing common issues. Furthermore, it empowers users to ensure the highest standards in video transmission quality.
Learn more
BigPanda
All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation
Learn more