Creatio is a global vendor of an agentic AI-native no-code platform designed to automate workflows and CRM with a maximum degree of freedom.
Powered by intuitive no-code development, visual process design, and embedded AI, the Creatio platform enables organizations to build and evolve applications of any complexity and scale—supporting both structured and unstructured workflows, advanced analytics, and flexible dashboards. By empowering business users alongside IT, Creatio reduces application development time by up to 10× and accelerates time-to-value.
At the core of the platform are AI agents that can understand context, analyze data, make decisions, and execute tasks across end-to-end workflows. This agentic approach allows organizations to automate entire business processes, not just individual tasks—driving efficiency, agility, and measurable business outcomes.
Creatio also provides a rich marketplace of pre-built applications, connectors, and industry-specific solutions, enabling rapid deployment and continuous innovation. Built on a modern, AI-native architecture, the platform ensures seamless integration and adaptability within any digital ecosystem.
Creatio CRM is a full-featured suite for marketing, sales, and service automation, unified on the same agentic no-code platform with embedded AI agents. Organizations can deploy it as a complete CRM suite or as modular solutions, gaining the flexibility to scale while maintaining a single, intelligent system of engagement.
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SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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MertAGI
MertAGI serves as a cloud-based platform that leverages AI to assist businesses involved in trading goods. The platform features the MAGI assistant, which aids users in a variety of tasks such as researching products and suppliers, comparing market prices, requesting quotes, negotiating deals, discovering buyers, managing orders, coordinating warehouse activities, and handling shipping documents, invoicing, and bookkeeping. Teams are empowered to set operational limits and approval thresholds; any actions needing authorization will be held pending until human approval is granted, with all decisions and supporting documentation maintained in an audit trail for transparency. Additionally, MertAGI facilitates the creation of company storefronts and marketplace listings. For accounting processes, it generates booking exports in DATEV format and accommodates electronic invoice formats like XRechnung and ZUGFeRD, making it an invaluable tool for traders, wholesalers, and commercial teams involved in sourcing, procurement, and sales. Furthermore, this platform enhances operational efficiency by streamlining workflows and ensuring compliance with industry standards.
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Dash
Dash is an AI agent hosted in the cloud that integrates seamlessly with platforms like Slack, Microsoft Teams, and a web interface. Users can engage with Dash using natural language to retrieve data from various connected business applications, conduct research, summarize discussions, compose messages, generate reports and documents, and manage repeatable workflows. It establishes connections with supported services via OAuth and employs browser-based workflows for other online applications. Additionally, Dash has the capability to schedule recurring tasks and develop reusable skills for frequently performed jobs. Automatic reading tasks can be executed, while routine modifications such as sending messages or updating records can be set to await user confirmation. Designed with non-technical teams in mind, Dash serves founders, operations, marketing, and customer-success teams, as well as agencies aiming to streamline their efforts across different applications. Its user-friendly nature ensures that even those without a technical background can effectively leverage its capabilities for improved productivity.
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