Dialpad Support
Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
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Viktor
Viktor is an AI-powered coworker built to live natively inside Slack and Microsoft Teams and handle complex tasks autonomously. Equipped with its own cloud computer, Viktor can write and execute code, build and deploy applications, analyze metrics, and manage workflows across more than 3,000 integrated tools. It proactively monitors systems, flags issues, and suggests actionable next steps instead of simply responding to prompts. Teams can request reports, create tickets, audit marketing campaigns, or retrieve analytics directly within Slack conversations. Viktor maintains persistent context over long-running projects, coordinating tasks and deadlines across multiple weeks. It connects seamlessly to platforms like Linear, PostHog, Google Ads, and other business tools to automate cross-functional operations. The agent drafts artifacts such as documents, issues, and updates for approval before execution. With both free and enterprise plans, Viktor scales to match team workload and automation needs. Security and workspace controls ensure safe collaboration within organizational environments. By combining autonomy, integrations, and persistent context, Viktor acts as a highly capable digital teammate embedded in daily workflows.
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Micro
Micro is an AI-driven, comprehensive workspace that seamlessly integrates email, CRM, project management, calendar, and messaging tools into a singular platform that organizes itself intuitively. It interfaces with popular services like Gmail, Calendar, LinkedIn, and WhatsApp, pulling in and enhancing information about contacts, companies, and projects from every user interaction. With the capabilities of Micro AI, it efficiently triages emails, updates CRM entries, drafts various documents, and presents essential insights, summaries, visuals, and daily briefings. Users have the flexibility to craft personalized “micro-apps” and workflows—such as fundraising pipelines, sales trackers, or off-site planning—simply by providing descriptions, allowing the system to automatically refresh these with new activities. Designed for rapid performance, collaboration, visual appeal, and high-level security (validated by Google), Micro reduces repetitive tasks, sharpens focus, and consolidates all work environments into a single smart dashboard. This innovative tool not only simplifies workflow management but also fosters enhanced productivity and streamlined communication among teams.
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Google Workspace Studio
Google Workspace Studio enables teams to turn ideas into automation instantly using plain-language prompts powered by Gemini 3. Users can build agents without writing code, allowing anyone—from operations to sales—to automate repetitive workflows within minutes. These agents can manage complex tasks like summarizing meetings, labeling high-priority emails, translating action items, and routing attachments into Drive and Sheets. By connecting to Gmail, Chat, Calendar, Drive, Docs, and hundreds of business apps via prebuilt connectors, Workspace Studio centralizes automation across the entire workplace ecosystem. The platform offers dozens of ready-made templates so teams can quickly implement popular automations with minimal setup. Organizations benefit from improved productivity, fewer manual errors, and smoother collaboration as Studio agents run continuously in the background. With enterprise-level security, granular admin controls, and support for DLP, Workspace Studio ensures automations stay compliant with company policies. It’s the fastest way for businesses to scale AI-powered workflows across departments without requiring traditional development resources.
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