LucidVueCX Description

LucidVueCX compiles and evaluates all forms of customer interactions, such as voice calls, social media engagements, online reviews, and more, spanning both digital and live agent platforms. By delving into these in-depth conversations, executives gain a comprehensive understanding of their customer demographics, enabling them to observe, assess, and influence customer dialogues to improve productivity, mitigate risks, and enhance media efficiency. Each interaction from consumers provides valuable feedback and ideas that can drive revenue, yet a significant portion of this input often goes unacknowledged or is buried within siloed KPIs and dispositions, causing critical insights to be overlooked. LucidVueCX's advanced linguistic models automatically scrutinize incoming data, identifying patterns and essential keywords within customer dialogues, thus translating them into deeper insights that can guide CX transformation initiatives. Furthermore, the automated real-time identification of key terms and important remarks from client interactions can act as "early warning" signals for changes in customer sentiment, allowing businesses to adapt proactively. This capability not only enhances responsiveness but also ensures that every customer voice is heard and valued in the overall strategy.

Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Ignite Tek
Headquarters:
United States
Website:
www.ignite-tek.com/lucid.html

Media

LucidVueCX Screenshot 1
Recommended Products
Comprehensive Cybersecurity to Safeguard Your Organization | SOCRadar Icon
Comprehensive Cybersecurity to Safeguard Your Organization | SOCRadar

See what hackers already know about your organization – and stop them from getting in.

Protect your organization from cyber threats with SOCRadar’s cutting-edge threat intelligence. Gain 360° visibility into your digital assets, monitor the dark web, and stay ahead of hackers with real-time insights. Start for free and transform your cybersecurity today.
Free Trial

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

LucidVueCX Features and Options

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

LucidVueCX Lists

LucidVueCX User Reviews

Write a Review
  • Previous
  • Next