LitmusWorld Description
Our platform helps you to measure, improve and act on your NPS®, and turn customers into promoters. A single module that measures key quantitative metrics and provides actionable insights into stakeholder emotions. This module allows businesses to engage with stakeholders in real-time through contextual conversations at their point of truth. You can dramatically increase your customer response rates by initiating conversations at the point of interaction. Integrating with internal systems via a variety of APIs to ensure real-time data flow. To enable immediate action, a secure and robust framework for data transmission is required. Start conversations across 10+ channels, including SMS, QR Codes and Email, Mobile App, Website, and Mobile App. Capability to have conversations in 19+ languages to capture real emotions and increase response rates. While allowing responses to be pulled into the dashboard, Personally Identifiable Information (PII), can be kept safe within the boundaries of an intranet.
LitmusWorld Alternatives
SurveyOL
SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys.
SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF.
SurveyOL allows you to make better decisions.
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binds.co
These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.
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Delighted
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
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Feedbackly
Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.
Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.
Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.
Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
LitmusWorld
Year Founded:
2015
Headquarters:
India
Website:
www.litmusworld.com
Media
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
In Person
Customer Support
Phone Support
LitmusWorld Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
LitmusWorld User Reviews
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