KnowledgeIQ Description
KnowledgeIQ by Knosys is a leading cloud-based omnichannel knowledge-management solution that centralises and simplifies the organisation and sharing of information and knowledge.
Over 40,000 users trust KnowledgeIQ to find the correct information, precisely when they need it. This improves productivity and delivers the best brand and customer experience.
KnowledgeIQ Alternatives
Guru
Guru transforms how teams access and trust information.
As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work.
It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching.
With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Universal Knowledge
Universal Knowledge from KPS offers comprehensive content capture, search and collaboration capabilities. This allows internal employees and customers to significantly increase their productivity.
Powerful search, advanced content creation, and moderation processes are combined with high levels of insight to ensure that your knowledge can be centrally managed with minimal administrative overhead.
KPS Universal Knowledge can be used standalone as a Knowledge Management platform by creating and managing all content within the KM platform or alternatively Universal Knowledge can be integrated with existing applications and also leverage existing content managed outside of the knowledge base.
KPS Universal Knowledge is linked to your existing systems via a comprehensive set of APIs. This makes it possible to have information at your fingertips, without opening a separate application. You can save time and ensure adoption by embedding our knowledge management product in your third-party applications. Customers also benefit because they get the right answers quicker. You both improve customer experience and reduce operational expenses.
Available in both SaaS hosted and On Premise deployment models.
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KMS Lighthouse
Call centers face a significant challenge in providing the correct answers to customers' questions at the right time.
Providing the right answers at the right time is crucial to the customer experience.
Knowledge management can assist you in illuminating your path.
Any question, at any time, from any device, can be answered.
Lighthouse simplifies information discovery and cuts training and onboarding time in half.
The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
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Company Details
Company:
Knosys
Year Founded:
2015
Headquarters:
Australia
Website:
www.knoiq.co
Media
With real-time notifications keep everyone up-to-date and provide details about emerging situations and important content changes.
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
KnowledgeIQ Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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