KnowledgeIQ Description
KnowledgeIQ by Knosys is a leading cloud-based omnichannel knowledge-management solution that centralises and simplifies the organisation and sharing of information and knowledge.
Over 40,000 users trust KnowledgeIQ to find the correct information, precisely when they need it. This improves productivity and delivers the best brand and customer experience.
KnowledgeIQ Alternatives
Zendesk
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Guru
Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in.
No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers.
Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too.
Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Centralpoint
Gartner's Magic Quadrant includes Centralpoint as a Digital Experience Platform. It is used by more than 350 clients around the world, and it goes beyond Enterprise Content Management. It securely authenticates (AD/SAML/OpenID, oAuth), all users for self-service interaction. Centralpoint automatically aggregates information from different sources and applies rich metadata against your rules to produce true Knowledge Management. This allows you to search for and relate disparate data sets from anywhere. Centralpoint's Module Gallery is the most robust and can be installed either on-premise or in the cloud. Check out our solutions for Automating Metadata and Automating Retention Policy Management. We also offer solutions to simplify the mashup of disparate data to benefit from AI (Artificial Intelligence). Centralpoint is often used to provide easy migration tools and an intelligent alternative to Sharepoint. It can be used to secure portal solutions for public sites, intranets, members, or extranets.
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Company Details
Company:
Knosys
Year Founded:
2015
Headquarters:
Australia
Website:
www.knoiq.co
Media
With real-time notifications keep everyone up-to-date and provide details about emerging situations and important content changes.
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
KnowledgeIQ Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
KnowledgeIQ User Reviews
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