INO CX Description

Enhance your customer engagement across multiple channels with INO CX, a fully cloud-based, efficient, and user-friendly solution. Elevate customer satisfaction through features specifically crafted for the most popular communication channels. Streamline your email management to automate responses that are pertinent to your customers' needs. Provide real-time assistance by integrating our live chat module effortlessly. Utilize our intelligent functionalities for outbound call campaigns or voice messaging services to reach your clients directly. Deepen your connection with customers by leveraging SMS, a channel that captures their interest effectively. Equip your agents with the best tools for responding to inquiries through a unified interface. Smartly collect, evaluate, and allocate all inquiries to the appropriate advisors. Track your agents’ performance and monitor customer interaction volumes with ease. Regardless of the circumstances, conduct thorough analyses of your activities to assess your overall effectiveness. This approach ensures that you continuously optimize your strategies for improved outcomes.

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CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.
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Enhance the experience of your customers while maximizing your company’s efficiency and resource utilization by utilizing the most extensive all-in-one contact center solution available. You can seamlessly handle every form of communication with your clients—whether it’s through phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, or app stores—on a singular platform. Each contact is assigned a unique record, allowing you to manage interactions effortlessly. Thanks to the cloud-based environment, you can operate from any device with browser capabilities. The user-friendly interface combined with outstanding sound quality ensures a smooth communication experience. Increase your call efficiency with multimodal automatic dialing, allowing you to choose the dialing method that best fits your campaigns, whether that’s progressive, predictive, or preview mode. Additionally, streamline your inbound call management with intelligent routing options for interactions, voicemails, and outbound channel integration right from the same desktop. This holistic approach not only boosts productivity but also significantly improves overall customer satisfaction.
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Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.
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Integrations

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Reviews

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Company Details

Company:
INO
Year Founded:
1997
Headquarters:
France
Website:
www.ino.global/en/products-and-services/contact-center-solution/

Media

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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Training Videos
Customer Support
Online Support

INO CX Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

INO CX User Reviews

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