IBM OMEGAMON Reviews

To achieve your business goals you must ensure that your call center agents and managers are aligned. With Aspect Performance you can calculate historical and real-time metric and present them to each user in a way that is most useful for their role. This allows employees to understand what they need to do to improve or where targeted coaching would be most beneficial to ensure goals are achieved. Use pre-built dashboards, reports and KPIs for a detailed view of how resources are performing in relation to operational and strategic objectives. Visualize data using interactive heatmaps, charts and graphs to help you identify the root cause of performance issues. Give supervisors in call centers the information they need to better understand agent deficiencies, and give them the tools to automate and ad-hoc coach agents.

Compass is a revolutionary in simplicity that requires no installation. Compass is designed to be lightweight and email-based, in order to reduce the complexity and cost of traditional solutions. Compass is the best tool for leaders and teams to grow. It can be deployed in email as the primary mode of employee communication. Compass Leadership Assessment allows team members to quickly and easily give anonymous feedback to leaders on what behaviors are working and what don't. It is difficult to determine what drives your people's work habits. Compass solves this problem. Each leader receives easy-to-understand reports with personalized guidance. Each leader can monitor their progress and engage in it, 24/7. Your managers must perform at their best.