Houzz Pro Reviews

Summary: Awful, terrible, couldn't describe it in a worse way. They don't reply either. Clearly don't care about their reputation online.

Positive: Nothing - I got played by them.

All they do is send you emails and try to book you in for a call.

They gave me 0 genuine leads.

Negative: Customer service.
Product.
Cost.
Return on investment = 0.

Summary: I actually do like the software quite a bit, for the most part it is wonderful. Where it really goes down hill for me is the financial part of it. It is so lacking and clunky. That part of it needs a lot of attention. You HAVE to enter a PO, then log payment on PO, why not add the option to manually enter a material or vendor invoice. The accounting/financial portion of this feels very much like an after thought. Everything else is awesome. I hard a hard time deciding between a 3 or a 4 so I went with the 3.

Positive: Client/Leads module, one of the best I have seen (and I have seen a lot).
Marketing module makes it so easy to create and send campaigns at any level of expertise.
The estimating and take-off module is miles above other software in it's category.
The 3D Floor Plans Tool - so easy to use and the accuracy is awesome, I have wasted so much time playing with tool (and I mean that in a great way.
The interface is very user-friendly and easy to navigate.
Converting the leads to a project is so seamless and easy.
The invoicing module and client interface all top tier.
The schedule module is so easy to use for anyone.
The dashboard is easy to navigate and follow.
Ideabooks & Mood Board are such an awesome feature.
Tasks are also great.

Negative: The "Certification" is very lacking, it doesn't deep dive into any of the modules except the 3D Floor and even that is lacking.

The entering of project "outgoing" money is very lacking.
The financial reporting capabilities is also very lacking.
Have to invite subs and vendors to add them to the projects is aggressive and unnecessary.

Summary: I hope we can work out everything and it becomes a great system for us. But currently is very difficult.

Positive: Hopefully having everything in one place that all of the team can access and use daily, from our administrative staff to employees out in the field.

Negative: Work arounds, difficultly getting in touch with support.

Summary: My experience has been frustrating, but I am hopeful that as soon as I can meet with my dedicated support person, that I will feel much more comfortable. I joined Houzz on 6/7 and could not get an appointment with her until 7/20.

Positive: I liked that Houzz was based on my previous design software - Ivy. I also like that my website and social media can be managed on this platform, and I look forward to being able to utilize the tools that are new to me on Houzz.

Negative: The basic accounting tools are almost identical, however, there are almost too many bells and whistles and not enough quick support. I am also asked for feedback constantly.

Summary: Overall, I value Houzz Pro for its ability to streamline business operations, enhance client communication & facilitate marketing efforts within the home design & remodeling industry. My negative points reflect potential areas where I had some concerns or areas where Houzz Pro should continue to improve based on feedback from accustomed users as me!

Positive: As an Interior Designer using Houzz Pro, I praise it for its comprehensive set of tools designed specifically for home design & remodeling professionals like myself. It offers robust project management tools that help me organize & track all aspects of my projects, from initial client contact to final invoicing. I also appreciate the visualization tools that help my clients see design ideas in 3D & understand proposed changes more clearly.

Negative: My personal dislikes lie in the aspects of cost (pricing of Houzz Pro is on the higher side compared to other similar software or platforms). It has a learning curve for my new interns who are not familiar with its interface & features. They sometimes find it overwhelming! I also experienced occasional delays in responses & difficulty in getting timely assistance especially with the design tools.

Summary: Overall it is good, that is why I am still a customer. The 3d planner is great for showing customers what their space could look like.

Positive: A good place for potential customers to locate a pro from a site that specifically is geared to the industry, instead of a generic search engine.

Negative: The software is robust...too much for a company that already has procedures in place. If you are starting out, this would be a great one stop integration service.

Summary: I have slowly been implementing Houzz and the process has been increasingly beneficial. I look forward to becoming proficient and well integrated.

Positive: Ease of use, the many functions and cost are all exceptional. Especially the 3D modeling which helps set customer expectations.

Negative: Difficult to find products and items for the 3D models.

Summary: Houzz Pro is easy to use! It was quick to learn and visually appealing to my clients. Makes my business feel professional and elevated!

Positive: The product clipper is great! It is far superior in speed and ease of use to other similar product clippers I've tested with competitor companies!

Negative: It is a bit more expensive than other similar software.

Summary: The first 3 years were really great for me to have Houzz because I needed a lot of help building a website, showing my work and getting leads. lately, the leads amount have dropped significantly, and although I have invested in new marketing packages, I still have not seen the results. however, it has been six months and I am hoping things pick up again! I enjoy working with my account manager, Anthony who has been really helpful through out the years.

Positive: Houzz provides good support to new business owners from how to get leads to how to manage and track projects. They set up the business owner with an account manager and the person I get to work with, Anthony is very knowledgeable and helpful at the time of making marketing decisions. I have enjoyed how easy it is to manage my website through houzz. From the design of it to the content that goes on it, I can change things myself at any time or request the support from a Houzz specialist to advise me on what would work best. Houzz also has packages that help you expose your company at a local (city) and nation wide levels.

Negative: Houzz offers the option to buy marketing packages that expose you to different cities through adds but it doesn't offer the direct purchase of leads. You get to pick the level of exposure you want to pay for and this gets measured by clients interactions with company's Houzz portal or website. I find this challenging specially if you are just beginning to build a brand/company, and although I have been satisfied so far with their service, I wish they offered the option to purchase leads in the future. I think this would help diversify their product and help business owners have more tools of generating new clients.

Summary: Overall the experience has been pretty good. As I continue to use the software I'm sure any issues I've had thus far will no longer be relevant.

Positive: The software is more intuitive than most software's I've used in the past. Fairly easy to get the hang of how to navigate the software. I like that I can call customer support at any time.

Negative: I don't really think of too many cons with the software. It's all pretty intuitive.

Summary: Houzz Pro is very helpful on a day-to-day with product selection. There are a few hiccups while using but overall very helpful for each project.

Positive: Product selection tracker, vendor/trade account database, product clipper extension, and mood boards.

Negative: Purchasing gets confusing. Especially the way taxes are set up. Sometimes vendors calculate their taxes slightly different so there's no way to add a tax or additional fees column to balance our quotes vs. the taxes calculated by Houzz Pro.

Summary: Overall, I'm happy with Houzz and it is a tool that is very much needed in our industry. Houzz's user face is much easier to navigate for creatives vs the competing project management platforms I've used in the past.

Positive: Great for bookkeeping, stay organized and up to date on payments. Our sales support rep is always eager to help us which is also nice!

Negative: Terrible for time tracking. I have to use a separate time tracker since you cannot start and stop your time log for the same task.

Summary: We are moderately satisfied, however for now we see insufficient ROI, which is certainly disappointing.

Positive: A pretty competitive and comprehensive platform that allows to manage a design business essentially from one place.

Negative: At the same time it is a bit overwhelming too and feels reductant at times.

Summary: Houzz Pro has helped my firm scale and is really quite seamless from the designer and client sides. Definitely recommend.

Positive: The features are so specifically tailored to designers and how a design firm functions - it's wonderful! I love the ability to customize shared features with clients and the rest of my team too.

Negative: Price - a bit expensive for what my firm needs.
Compatibility with Quickbooks - can be buggy.

Summary: Great overall for basic models. You may need to upgrade for more intricate structural details, like custom arches and classic structural details

Positive: Easy for a beginner modeler to draw and layout designs. If general layouts are all you're after, than this is for you.

Negative: Definitely becomes more complicated when trying to make the more intricate details of your design. Multiple finishes on walls and making half walls, on the ceiling or from the floor