Houzz Pro Reviews

Summary: Amazing product and customer service! In our short time using the product, it has already changed the overall stress level in the office. We are excited to fully implement and see the future features.

Positive: Houzz Pro gave us an efficient and well thought of product! I can't wait to see how much it helps us improve in the industry!

Negative: The only thing that I've found that I don't like is the fact that you can't delete projects. Once it's in, it stays. We created a lot of test projects during testing and now they are there forever (I hope not?)

Summary: Overall, Houzz has made collaboration and organization effortless, significantly enhancing our project experience.

Positive: Houzz has greatly improved our remodeling project management by facilitating effective client communication through its CRM features, clear scheduling, and daily logs. The estimating and invoicing tools streamlined financial processes, ensuring transparency and efficiency.

Negative: It takes time to fully grasp on how all the feature works.

Summary: Overall positive. The ability to run essentially the entire administrative side of the business from one portal is fantastic. Marketing, Lead Gen, Website creation on the front end and creating estimates from takeoffs, getting signatures for projects, and collect payments all in one space is amazing.

The only reason we have decided to move away from the platform is a shift in business direction that doesn't require us to be as customer-facing any more.

Positive: Comprehensive set of features can work for most small businesses of varying focus within the building industry

Negative: Tools lacked the depth to be top-tier options in the space. While the breadth of the tools is great, being able to do more with each individual tool would be welcome.

Summary: Overall, I am extremely happy. I have more zoom meetings in a couple days to dive into it even more, and I am so excited to keep learning how this can stream line everything we do.

Positive: I absolutely love their customer service and the ease of use of the software. I am very pleased with everyone I've met and everything I have been able to teach myself and how hands on their representatives are with me.

Negative: I honestly have not found anything I don't like about Houzz, I am very impressed with their customer service, they truly care.

Summary: Overall this application offers an impressively wide range of features that are easy to use and functional at worst- impressive at best. Use of the platform has helped my business streamline operations and focus on what we do in the first place -our clients and their construction projects.

Positive: Ease of use. and intuitive user interface, feature rich. This is offered at a reasonable cost overall, and the support has always been helpful.

Negative: Some oversimplification of modules leaves out detail that a specialized software would include. Support (while always helpful and effective) has been slow/next day/ at times.

Summary: Very positive. It meets many of the needs I have as a boutique full-service interior design firm. I have tried many other software programs and Houzz Pro is one of the easiest and most functional.

Positive: I was an original Ivy user years ago, and recently came back to Houzz Pro after trying many other interior design software programs that were good, but not great. The 3D room scanner and floor plan generator was what drew me back - it's been such a useful tool! While I don't use Houzz for lead generation or client communication, I do send my clients their portal links to view their project details (selections, moodboards, etc.) live, which has been a great feature.

Negative: The 3D room scanner has glitches; I've noticed that in very large spaces (ie. an open living/dining room in a large A-frame house with 25' h ceilings) the scan was so inaccurate that it was useless. It's also not able to scan new construction (ie. framed-in walls with no drywall).

Summary: For a company like ours, this tool is great and helps a lot with onboarding new team members to the construction devision. and producing takeoffs.

Positive: Very easy to adopt to and has so much more than just the ability to estimate.
it captures leads, it pre-populates messages to customers, and so much more.

Negative: Sometimes the leads that come through are hard to get a hold of.

Summary: Houzz Pro strikes a balance between functionality and affordability. While some features are reserved for higher-tier plans, the overall package provides value for home professionals seeking efficiency and growth.

Positive: Affordable Plans: Houzz Pro offers scalable plans suitable for businesses of all sizes. Whether you’re a solo contractor or part of a larger team, there’s a plan to fit your needs.
Built-in Marketing Tools: Houzz Pro integrates marketing features, including bulk email capabilities and directory placement within the Houzz network. This helps you reach potential clients effectively.
3D Floor Planner: Regardless of your plan, you get access to a 3D floor planner—a valuable tool for visualizing and planning projects.
User-Friendly Interface: Navigating Houzz Pro is straightforward, making it accessible even for those less tech-savvy.
Responsive Support: Live support agents provide quick responses to queries.

Negative: High-Tier Features: Some of the most useful tools are available only in the high-tier plans. If you’re on a budget, you might miss out on certain functionalities.
Free Trial Requirements: To access the free trial, you’ll need to provide payment information upfront—a minor inconvenience for some users.
No RFI Feature: Houzz Pro lacks a dedicated feature for Requests for Information (RFIs), which could be useful for managing project communication.

Summary: Overall, i truly enjoy Houzz and all it has to offer. from the start of setting up a meeting with Katia to learn about the software to using it. it’s been great!

Positive: I really enjoy this software compared to the others i’ve seen. i’ve received nothing but excellent compliments from clients stating that the ease and efficiency and overall aesthetic of Houzz is better than anything they’ve seen and used previously

Negative: To be honest , i’m in my 1 month of using Houzz and truly haven’t found a con at this time

Summary: This is my second experience with Houzz Pro. I have used it in the past in my company and now and introducing the features to the company I am working for. I love the way we can show our projects to clients in an easily searchable option. The ability to upload photos and projects and list the details of textures and products used, makes this a great tool

Positive: I love Houzz Pro for a platform to display our company projects to new clients and those searching for a Company to take on their project.

Negative: The price in my mind is the only limiting factor. But a justified expense if it helps our business be more noticed.

Summary: Our company's overall experience with Houzz Pro has been great. It continues to improve each year and the type and quantity of leads continue to improve as well. Keep it coming!

Positive: Houzz Pro has been an excellent resource for our custom home architecture firm of 17+ years. We've been utilizing Houzz Pro since 2012 and value the leads, exposure, and resources this platform has to offer. There have been continued upgrades/improvements over the years to keep the platform current and our exposure to the right type of clients.
As the administrator of the account I respond to all initial inquiries. They are emailed, texted, and phoned in so I never miss a lead. I always try to respond promptly to hop on a call to find out more about an inquiry or send a follow up message with additional information or referrals. I never want to leave a client hanging, even if we aren't the right fit for their project.
Houzz Pro provides a comprehensive questionnaire to bring the right leads to our firm and we've worked with them to improve the filtering system to ensure they are asking the best questions to give the user and the Pro the best possible outcome.
The Houzz Pro representatives change periodically, which was strange at first, but they all bring a new focus and fresh eyes to the profile, which keeps us current and in front of the right users. I've enjoyed working with every single rep that has been assigned to our account, but I'm hoping to keep my current one for a long time; she's great!
The reps will help tag photos, set up and review your Pro page and are key to Pro experience.

Negative: The only thing I would like is more quality leads, but who doesn't want that?
There really isn't any down side to Houzz Pro.

Summary: I was having an extremely difficult time finding a black toilet with a 10" rough in anywhere. I contacted Benjamin Pitt who took on the challenge and sent me options to choose from. I was also in contact with Michael in the Trade Sales department, who confirmed with manufacturers that they had the correct color and rough in size. They were both very helpful in adding the listing needed to place the order. This was a necessary item for a client and I would not have gotten the toilet in time without them. I am immensely grateful for all of their help and very appreciative for their time and effort. Very impressive and exactly how every company should be.

Positive: - extremely helpful
- amazing communication
- impressive effort
- personable
- patient
- efficient
- respectful

Negative: Genuinely no cons about my experience with Houzz. There was not one moment I was frustrated or unimpressed with Benjamin or Michael. I am highly satisfied and will be in contact with them for future assistance.

Summary: I like very much getting referrals and leads from you and helping me to follow up and get the job. Thank you for that.

Positive: I like working with Kris. He is extremely professional and very helpful. Working with him is a pleasure, because he is very nice and polite.

Negative: I don't have any complains at this time. So far I am VERY satisfied.

Summary: Great team. Looking forward to the continued partnership. Great lead gen tool to expand reach and grow sales.

Positive: A beautiful showcase of products and services.
Integration lead generation and sales tools.
Great support from Houzz Pro team (thanks Jenny!)

Negative: Would love more enterprise functionality for enterprise organizations (API for data sync to our CRM, additional advertising options to reach architects/pros and not just homeowners.

Summary: Going great so far! Our page is looking great thanks to suggested changes from my team. We are very pleased with click throughs to our website.

Positive: My support team has been fantastic, helping me learn to use the platform, and strategizing tweaks to get the best leads.

Negative: The only con I have is that during onboarding, I was frequently talking to different people. Would be best to have one contact only