Houzz Pro Reviews

Summary: For a company like ours, this tool is great and helps a lot with onboarding new team members to the construction devision. and producing takeoffs.

Positive: Very easy to adopt to and has so much more than just the ability to estimate.
it captures leads, it pre-populates messages to customers, and so much more.

Negative: Sometimes the leads that come through are hard to get a hold of.

Summary: Houzz Pro strikes a balance between functionality and affordability. While some features are reserved for higher-tier plans, the overall package provides value for home professionals seeking efficiency and growth.

Positive: Affordable Plans: Houzz Pro offers scalable plans suitable for businesses of all sizes. Whether you’re a solo contractor or part of a larger team, there’s a plan to fit your needs.
Built-in Marketing Tools: Houzz Pro integrates marketing features, including bulk email capabilities and directory placement within the Houzz network. This helps you reach potential clients effectively.
3D Floor Planner: Regardless of your plan, you get access to a 3D floor planner—a valuable tool for visualizing and planning projects.
User-Friendly Interface: Navigating Houzz Pro is straightforward, making it accessible even for those less tech-savvy.
Responsive Support: Live support agents provide quick responses to queries.

Negative: High-Tier Features: Some of the most useful tools are available only in the high-tier plans. If you’re on a budget, you might miss out on certain functionalities.
Free Trial Requirements: To access the free trial, you’ll need to provide payment information upfront—a minor inconvenience for some users.
No RFI Feature: Houzz Pro lacks a dedicated feature for Requests for Information (RFIs), which could be useful for managing project communication.

Summary: Overall, i truly enjoy Houzz and all it has to offer. from the start of setting up a meeting with Katia to learn about the software to using it. it’s been great!

Positive: I really enjoy this software compared to the others i’ve seen. i’ve received nothing but excellent compliments from clients stating that the ease and efficiency and overall aesthetic of Houzz is better than anything they’ve seen and used previously

Negative: To be honest , i’m in my 1 month of using Houzz and truly haven’t found a con at this time

Summary: This is my second experience with Houzz Pro. I have used it in the past in my company and now and introducing the features to the company I am working for. I love the way we can show our projects to clients in an easily searchable option. The ability to upload photos and projects and list the details of textures and products used, makes this a great tool

Positive: I love Houzz Pro for a platform to display our company projects to new clients and those searching for a Company to take on their project.

Negative: The price in my mind is the only limiting factor. But a justified expense if it helps our business be more noticed.

Summary: Our company's overall experience with Houzz Pro has been great. It continues to improve each year and the type and quantity of leads continue to improve as well. Keep it coming!

Positive: Houzz Pro has been an excellent resource for our custom home architecture firm of 17+ years. We've been utilizing Houzz Pro since 2012 and value the leads, exposure, and resources this platform has to offer. There have been continued upgrades/improvements over the years to keep the platform current and our exposure to the right type of clients.
As the administrator of the account I respond to all initial inquiries. They are emailed, texted, and phoned in so I never miss a lead. I always try to respond promptly to hop on a call to find out more about an inquiry or send a follow up message with additional information or referrals. I never want to leave a client hanging, even if we aren't the right fit for their project.
Houzz Pro provides a comprehensive questionnaire to bring the right leads to our firm and we've worked with them to improve the filtering system to ensure they are asking the best questions to give the user and the Pro the best possible outcome.
The Houzz Pro representatives change periodically, which was strange at first, but they all bring a new focus and fresh eyes to the profile, which keeps us current and in front of the right users. I've enjoyed working with every single rep that has been assigned to our account, but I'm hoping to keep my current one for a long time; she's great!
The reps will help tag photos, set up and review your Pro page and are key to Pro experience.

Negative: The only thing I would like is more quality leads, but who doesn't want that?
There really isn't any down side to Houzz Pro.

Summary: I was having an extremely difficult time finding a black toilet with a 10" rough in anywhere. I contacted Benjamin Pitt who took on the challenge and sent me options to choose from. I was also in contact with Michael in the Trade Sales department, who confirmed with manufacturers that they had the correct color and rough in size. They were both very helpful in adding the listing needed to place the order. This was a necessary item for a client and I would not have gotten the toilet in time without them. I am immensely grateful for all of their help and very appreciative for their time and effort. Very impressive and exactly how every company should be.

Positive: - extremely helpful
- amazing communication
- impressive effort
- personable
- patient
- efficient
- respectful

Negative: Genuinely no cons about my experience with Houzz. There was not one moment I was frustrated or unimpressed with Benjamin or Michael. I am highly satisfied and will be in contact with them for future assistance.

Summary: I like very much getting referrals and leads from you and helping me to follow up and get the job. Thank you for that.

Positive: I like working with Kris. He is extremely professional and very helpful. Working with him is a pleasure, because he is very nice and polite.

Negative: I don't have any complains at this time. So far I am VERY satisfied.

Summary: Great team. Looking forward to the continued partnership. Great lead gen tool to expand reach and grow sales.

Positive: A beautiful showcase of products and services.
Integration lead generation and sales tools.
Great support from Houzz Pro team (thanks Jenny!)

Negative: Would love more enterprise functionality for enterprise organizations (API for data sync to our CRM, additional advertising options to reach architects/pros and not just homeowners.

Summary: Going great so far! Our page is looking great thanks to suggested changes from my team. We are very pleased with click throughs to our website.

Positive: My support team has been fantastic, helping me learn to use the platform, and strategizing tweaks to get the best leads.

Negative: The only con I have is that during onboarding, I was frequently talking to different people. Would be best to have one contact only

Summary: Houzz Pro is a great tool to get your business noticed by qualified clients. Houzz Pro does part of the work for you by making sure potential clients are a good fit for you then sending you their information.
Houzz Pro then makes responding and organizing potential client information in way that is quick to find later.

Positive: The ease of use is fantastic; from editing descriptions to adding or changing pictures, so easy. Plus, if assistance is needed your Client Success Manager is there to help. Houzz Pro is designed well, which makes it easy to find what you are looking for. I like how quick and easy it is to respond to potential clients and they seem to like it too.

Negative: I would have to say the only con could be the price. It just depends on how much assistance you want from Houzz and if you are going to utilize the features.

Summary: Houzz Pro has been worth the switch — our team is warming up to having everything in one spot. A more regimented, default training curriculum (with room to customize) would go a long way in helping new users get up to speed faster and discover the platform's full capabilities.

Positive: Everything in one place — CRM and project management combined, which has simplified how our team tracks clients and projects. Trainers are knowledgeable and genuinely open to feedback. Love that we know have a back end to our business AND marketing benefits. That is ultimately what sold us on this option.

Negative: Training is entirely self-directed, with customers dictating their own schedule and topics. That may work for teams who already know what they need, but as our first CRM/PM software, we didn't know what we didn't know, so we likely missed features we'd have benefited from. Adoption across the team has also been slower than expected as a result.

Summary: I thing this is an amazing software to work, it it worth it, the only side of it I do not recommend it is the lead generation " marketing" service.

Positive: I love all the workflow, it makes your daily tasks easy and cover all the points for my Interior Design Trade.

Negative: The Marketing service it is not working right, lets say, out of 5 leads, 1 seems to be a real person but ends being a sales person trying to sale you on something and the rest are fake leads., I google them to try to find info about the person and call and is it not real. That service it is not worth it yet, it needs some work on logistics and verify the leads to make sure they are not bots.

Summary: All in all love and would stay if they were competitive with design files, studio designer or my doma.

Positive: I love this system and have been using it for years! It is a great way to keep all of your client's data organized. I love the invoices, POs, and floor plans.

Negative: However, they just raised their prices and other CRMs are half the price. I can't justify spending double. They make so much off my CC fees from clients that I wish that would lower my monthly price. I'm really wishing I didn't have to transfer everything over, but that's my goal for next month.

Summary: Even with those few limitations, I highly recommend Houzz Pro to any design business looking to get organized, elevate their client experience, and streamline their workflow.

Positive: We get a lot out of Houzz Pro — it’s become an essential tool for our daily operations. We use it for everything from proposals and invoicing to collecting payments, creating floor plans, and producing 3D renderings. The 3D tool, in particular, has completely transformed the way I present designs to clients. It makes it so much easier for them to visualize their space, and it's had a noticeable impact on closing sales.

Houzz Pro is also constantly rolling out new features and improvements, which shows they're committed to helping businesses like mine succeed. Overall, I’m very pleased with what Houzz Pro offers — it’s streamlined my workflow and elevated the way I serve my clients.

Negative: There are a few areas where we’d love to see further development. More robust financial features would be great — currently we have to integrate with QuickBooks, which works but adds a layer of complexity. We'd also love the ability to create new business proposals directly in the platform and collect approval signatures from clients, all within Houzz Pro.

Summary: I have slowly been implementing Houzz and the process has been increasingly beneficial. I look forward to becoming proficient and well integrated.

Positive: Ease of use, the many functions and cost are all exceptional. Especially the 3D modeling which helps set customer expectations.

Negative: Difficult to find products and items for the 3D models.