HotelFriend Reviews

Summary: Previously juggled four disconnected systems: workforce management, scheduling software, Excel metrics tracking, and paper field reports. Now unified on one platform. Zero scheduling conflicts (previously 2-3 monthly). Thirty minutes saved daily on schedule synchronization. Customer satisfaction up 18%. Dynamic resource allocation paid for the software in four months. Staff actually use all features because the UX works. As an independent ISP competing against national carriers, we get enterprise technology without enterprise complexity plus Berlin-based support that understands German telecommunications regulations.

Positive: Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits.

Negative: Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers.

Summary: Overall, HotelFriend is a dependable and user-friendly solution that improves efficiency and simplifies hotel operations. It provides strong value by bringing essential tools into one platform and supports better workflow management despite minor areas for improvement.

Positive: HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility.

Negative: Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management.

Summary: Overall, HotelFriend represents a solid solution for small to mid-sized hospitality businesses seeking to consolidate operations into a single cloud-based platform. It offers a good balance of usability, automation, and functional breadth, making it particularly suitable for independent hotels or growing properties aiming to modernize workflows and improve operational visibility. While there is room for refinement in customization and onboarding efficiency, the system delivers meaningful value for organizations prioritizing digital transformation and streamlined guest management.

Positive: The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies.

Negative: The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting.

Summary: Overall, HotelFriend has streamlined our boutique hotel operations significantly. It improved efficiency, reduced manual workload, and enhanced guest satisfaction.

Positive: What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily.

Negative: The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification.

Summary: Before using HotelFriend, room allocation and task management were handled in a decentralized way, which occasionally led to double bookings or missing information. HotelFriend centralized these workflows and made them more transparent. As a result, team collaboration improved, available spaces are used more efficiently, and users enjoy a much smoother booking experience. These improvements are clearly reflected in the 45% increase in bookings within six months

Positive: What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces.

Negative: Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.

Summary: A great system that supports our workflow and improves coordination between administrative and nursing teams. It keeps everyone aligned, reduces communication gaps, and has made our daily operations noticeably smoother.

Positive: The calendar view allows us to schedule rooms and additional services for residents with much more clarity. It gives us a full picture of availability at a glance, which really helps during peak periods. The staff loves how easy it is to update resident profiles, add notes, and track special requirements without switching between multiple screens.

Negative: Occasionally, we would like more pre-built templates for service packages. Creating them manually works fine, but having a wider selection of ready-made options would speed up our setup even more.

Summary: Overall the program is a good asset for hotel management, having a german speaking support and regular updates makes things better.

Positive: In my opinion, the HotelFriend PMS is a great online tool tailored for hotel professionals. It offers crucial features for managers and owners and helps in audits and analysis.

Negative: Would be helpful if they could make a new list for multi-property apartments with different addresses. It could be for example a list of 10-50 hotels (apartments) with all the related details.

Summary: We appreciate the responsiveness and comprehensive features, which greatly streamline our operations.

Positive: Quick answers - they are always here to help. The soft includes all we need to control bookings, OTAs and manage revenue. Thanks a lot for making things easier for us.

Negative: The marketplace could use some improvements, but apart from that, everything else is excellent.

Summary: I highly recommend this product because it works well, has great support, and keeps getting better. It's essential for our daily tasks.

Positive: This software makes it easier to communicate with clients and manage interactions. It's easy to use, and customer service is very responsive. The training provided is thorough, helps my team quickly learn all the features.

Negative: The pms continuously improves, any issues are quickly resolved with new updates.

Summary: We started work with HotelFriend about 3 years ago and since that time the company has kept growing.
Super user-friendly (especially as it also has German language) and easy to set up. Amazing customer service. Integration with fiskaly, and Datev.

Positive: We really like the booking engine and automated payment! We also like the variety of financial reports.

Negative: I would like to see more flexibility with email marketing letters to communicate with my guests.

Summary: It was a right decision to take this software. It was worth the money I invested. There would be upcoming updates that I am looking forward to.

Positive: The software is very easy to learn and use.
Invoices are completely customizable, and it is very easy to automate the entire operations from rates management to communication with guests.

Negative: Support is available in English and German language only.

Summary: With centralized control and automation, we have seen a great increase in productivity, which was impossible with our old software

Positive: The HotelFriendʼs features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction.
We really like it and recommend it to everyone who has an independent hotel!

Negative: We like everything. Nothing to add. It was quick and easy to set up.

Summary: HotelFriend has been a big help for our hotel. Their system has everything we need: a good channel manager, room management, and it keeps everything up to date.

Positive: We really liked that HotelFriend has everything we need in one place, like IBE, channel manager, and room management. These parts work together without any problems. The Channel Manager, especially, stands out because it updates prices and availability very quickly, just like promised. We asked to connect our hotel with Booking and HRS, which are where most of our reservations come from. The customer support team is awesome. They always help us quickly when we need it.

Negative: One thing we didn't like is that when guests want to pay on our website, they can only see options like "Visa/Mastercard”. There's no option to pay with PayPal. But the support team told us they are working on adding it as an option.