Helpjuice Description

Helpjuice is an innovative software designed to serve as a comprehensive knowledge base, allowing organizations to consolidate all their information within one user-friendly platform. This online tool empowers users to independently find answers, clarify uncertainties, and address problems without needing to reach out to customer support. Among its standout features are smart instant search capabilities, detailed analytics, visual data representation, a content library, efficient data management, and document tagging and organization, among others. Additionally, Helpjuice is tailored to enhance the overall customer experience by streamlining access to information.

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Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Helpjuice
Year Founded:
2011
Headquarters:
United States
Website:
www.helpjuice.com

Media

Helpjuice-Answer

Helpjuice-Answer

Helpjuice-Answer Helpjuice-DashBoard Helpjuice-Editor Helpjuice-Overview
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Helpjuice Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Collaboration Software

Access Control / Permissions
Autosave
Chat / Messaging
Cloud Storage
Comments / Annotations
Edit / Change Tracking
Electronic Signature
Multiple File Formats
Pre-made Templates
Search
User Tagging
Version Control
Workflow / Approval Process

Helpjuice Lists

FAQ

Helpjuice User Reviews

Write a Review
  • Name: Nedim K.
    Job Title: Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easiest to use KB out there

    Date: Nov 06 2024

    Summary: Best so far that I used. Easy to set up and start with. Editor is great and custom options are available.

    Positive: Easy to use
    AI search
    Best support
    Customizations
    Editor
    Chatbot
    Integrations
    Localisations
    Analytics

    Negative: Onboarding
    Learning curve a bit higher.
    Pricing plans

    Read More...
  • Name: Lou P.
    Job Title: RAS
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Helpjuice is great!

    Date: Aug 01 2022

    Summary: Helpjuice is great, so simple to get started in. Been using it for a couple of months now and it feels like the only system I have used.

    Positive: Helpjuice is something we just switched into and it is amazing. So simple to use, great way to keep track of what is happening.

    Negative: Have not fully explored the whole system yet, but so far there are no complaints.

    Read More...
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