Helm Tickets Description
Helm powers thousands upon thousands of events all over the globe. We provide reliable cash flow, industry-leading features, and outstanding support for all our planners, no matter how small or large they are. We were planners just like you. We needed a platform that offered flexibility and was human-centric. Helm was created to meet the needs of planners like you. We have worked with many planners, whether they are large or small, local or international, startups or industry leaders. Find out what planners think about our platform and our customer service. It's easy to set up and provide industry-leading support when creating an event. Manage memberships, events branding, integrations, and your payout schedule. Promote your events using featured listings, sales tracking and website integration.
Integrations
Company Details
Media
- Unlimited Calling, Faxing, SMS, Conferencing.
Product Details
Helm Tickets Features and Options
Helm Tickets User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Avoid at all costs Date: Jul 02 2022
Summary: Awful. Just don't use it. They seem to bury their heads in the sand whenever anything goes wrong. Their customer service is terrible.
Positive: None. There have been no pros to using this ticketing system. I wish we'd never started using it. Terrible.
Negative: Their customer service is terrible. Their website has now been down for 10 days and they have not once contacted their customers to update them on what is happening. I have to keep chasing them to get updates and all i get are copy and paste emails. We use their membership service and now we have no idea which of our members are up for renewal. We are losing money every day. We've asked them to send us our data, and they have said they would, but they have not. We don't understand how a company who promote themselves as 'global' does not have back ups in place. Terrible. Do not use. I had to put one star for this review but they should have no stars.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Very poor service Date: Aug 09 2021
Summary: I wish I could provide something positive in this review, but there is nothing. As a user, there is little I can do except let the event organisers know how bad the experience is using Helm. Fortunately, the organisers are fully aware from all their other complaints.
Positive: On the odd occasion, I was able to connect there didn't seem to be any Pros to using Helm over other ticket providers.
Negative: I have attempted to book tickets on 5 separate occasions this year without luck. Their website suffers time-outs, has server errors, database connection errors, and on and on. Having been trying for the last 4 days to book an event, and it still has database errors. Friends have also had the same bad experiences. I have spoken to the event organisers and they are aware and looking to return to Eventbrite because of the appalling service.
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