Helm Tickets Description
Helm facilitates countless events globally, catering to everyone from independent planners to major industry figures. Our platform ensures dependable cash flow, exceptional features, and unparalleled support tailored for every planner's needs. Having been planners ourselves, we recognized the necessity for a flexible and human-centered platform that could scale with our events. Helm offers tools designed specifically from planner feedback, enabling you to elevate your events to new heights. Regardless of the size or scope—be it a local gathering or a grand international conference—we have collaborated with a diverse array of planners. Discover firsthand testimonials from users who appreciate our platform and customer service. With an intuitive setup process and top-notch support, managing your event has never been easier. You can oversee events, memberships, branding, integrations, and your payout timeline seamlessly, all while effectively promoting your events through featured listings, sales analytics, and website and email integration. Our commitment to enhancing the planner experience is unwavering, ensuring that you have everything needed to make your event a success.
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Helm Tickets Features and Options
Helm Tickets User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Avoid at all costs Date: Jul 02 2022
Summary: Awful. Just don't use it. They seem to bury their heads in the sand whenever anything goes wrong. Their customer service is terrible.
Positive: None. There have been no pros to using this ticketing system. I wish we'd never started using it. Terrible.
Negative: Their customer service is terrible. Their website has now been down for 10 days and they have not once contacted their customers to update them on what is happening. I have to keep chasing them to get updates and all i get are copy and paste emails. We use their membership service and now we have no idea which of our members are up for renewal. We are losing money every day. We've asked them to send us our data, and they have said they would, but they have not. We don't understand how a company who promote themselves as 'global' does not have back ups in place. Terrible. Do not use. I had to put one star for this review but they should have no stars.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Very poor service Date: Aug 09 2021
Summary: I wish I could provide something positive in this review, but there is nothing. As a user, there is little I can do except let the event organisers know how bad the experience is using Helm. Fortunately, the organisers are fully aware from all their other complaints.
Positive: On the odd occasion, I was able to connect there didn't seem to be any Pros to using Helm over other ticket providers.
Negative: I have attempted to book tickets on 5 separate occasions this year without luck. Their website suffers time-outs, has server errors, database connection errors, and on and on. Having been trying for the last 4 days to book an event, and it still has database errors. Friends have also had the same bad experiences. I have spoken to the event organisers and they are aware and looking to return to Eventbrite because of the appalling service.
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