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Average Ratings 0 Ratings
Description
FlowHealth is an innovative patient communication solution powered by AI, designed to eliminate the need for medical practices to operate in-house call centers. Its AI assistant, Emma, efficiently manages incoming calls, schedules appointments, addresses inquiries, and follows up with patients while seamlessly integrating with the practice's electronic health record system. Rather than forcing practices to adapt to a rigid system, FlowHealth customizes its approach to fit each office’s unique workflow, enhancing the existing technology in place. Acting as a supportive front-desk colleague, Emma provides immediate responses to inbound calls, manages patient scheduling, helps alleviate busy times, and offers assistance during evenings and weekends, all while communicating fluently in English, Spanish, and additional languages. Furthermore, she takes charge of outbound communications by promptly confirming online requests, reducing no-show rates, and directly entering appointments into the calendar. In terms of appointment reminders, Emma proactively calls and texts patients prior to their appointments, confirms attendance, assists with rescheduling, and addresses basic inquiries, thereby minimizing the chances of last-minute cancellations and optimizing the practice's efficiency. With FlowHealth, medical practices can enhance patient engagement and streamline operations, ultimately leading to improved patient satisfaction.
Description
Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff.
In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances.
When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.
API Access
Has API
No
API Access
Has API
No
Integrations
AdvancedMD
Yes
ModMed
Yes
athenaOne
Yes
eClinicalWorks
Yes
Azalea EHR
Yes
Covetrus Pulse
No
DrChrono
Yes
EPIC Agent CRM
No
EPIC HRMS
Yes
Freshdesk
No
Integrations
AdvancedMD
Yes
ModMed
Yes
athenaOne
Yes
eClinicalWorks
Yes
Azalea EHR
No
Covetrus Pulse
Yes
DrChrono
No
EPIC Agent CRM
Yes
EPIC HRMS
No
Freshdesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FlowHealth
Country
United States
Website
flowhealth.ai/
Vendor Details
Company Name
Hello Patient
Website
www.hellopatient.com
Product Features
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
No
Patient Billing
Yes
Patient Records Management
Yes
Treatment Planning
No
Dermatology
Claims Management
No
EMR / EHR
No
HIPAA Compliant
Yes
Image Management
No
Inventory Management
No
Patient Portal
No
Progress Notes
No
Scheduling
Yes
Treatment Plans
No
Optometry
Appointment Management
Yes
Insurance Management
No
Inventory Management
No
Patient Records
Yes
Recall Tracking
Yes
Patient Engagement
Appointment Scheduling
Yes
Care Planning
Yes
Collaboration
Yes
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
No
Personal Health Record
Yes
Progress Tracking
Yes
Self Management
No
Patient Scheduling
Analytics/Reporting
Yes
Approval Process Control
No
HIPAA Compliant
Yes
Mobile Access
Yes
Notifications/Alerts
Yes
Online Scheduling
Yes
Patient Communications
Yes
Patient Intake
Yes
Patient Portal
Yes
Patient Records Management
Yes
Payment Processing
Yes
Reminders
Yes
SMS Messaging
Yes