Gridlex Zip Description

Gridlex Zip CRM and helpdesk software serves as a vital resource for organizations aiming to enhance their customer management and support systems. This software merges customer relationship management with helpdesk features into one cohesive platform, simplifying how businesses handle customer interactions and service inquiries. With Gridlex, companies can effectively monitor customer engagements, organize their client information, and address support inquiries swiftly and proficiently. Additionally, the software offers comprehensive analytics on customer patterns and support dynamics, empowering businesses to make strategic choices and elevate their customer assistance efforts. To provide a clearer picture of the software's capabilities, we have developed instructional videos showcasing its diverse features and functionalities. Furthermore, adding contacts to your Gridlex Zip database can be accomplished quickly and efficiently, ensuring your customer information is always up to date. This not only saves time but also enhances the overall customer experience.

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Pricing

Pricing Starts At:
$10 per month
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Gridlex
Year Founded:
2011
Headquarters:
United States
Website:
gridlex.com/c/az/

Media

Gridlex Zip Screenshot 1
Gridlex Zip Screenshot 1 Gridlex Zip Screenshot 2
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Product Details

Platforms
Web-Based
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

Gridlex Zip Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Gridlex Zip User Reviews

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