Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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AgentKit
AgentKit offers an all-in-one collection of tools aimed at simplifying the creation, deployment, and enhancement of AI agents. Central to its offerings is Agent Builder, a visual platform that allows developers to easily create multi-agent workflows using drag-and-drop nodes, implement guardrails, preview executions, and manage different workflow versions. The Connector Registry plays a key role in unifying the oversight of data and tool integrations across various workspaces, ensuring effective governance and access management. Additionally, ChatKit facilitates the seamless integration of interactive chat interfaces, which can be tailored to fit specific branding and user experience requirements, into both web and app settings. To ensure high performance and dependability, AgentKit upgrades its evaluation framework with comprehensive datasets, trace grading, automated optimization of prompts, and compatibility with third-party models. Moreover, it offers reinforcement fine-tuning capabilities, further enhancing the potential of agents and their functionalities. This comprehensive suite makes it easier for developers to create sophisticated AI solutions efficiently.
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Amazon Bedrock AgentCore
Amazon Bedrock AgentCore allows for the secure deployment and management of advanced AI agents at scale, featuring infrastructure specifically designed for dynamic agent workloads, robust tools for agent enhancement, and vital controls for real-world applications. It is compatible with any framework and foundation model, whether within or outside of Amazon Bedrock, thus eliminating the burdensome need for specialized infrastructure. AgentCore ensures complete session isolation and offers industry-leading support for prolonged workloads lasting up to eight hours, with seamless integration into existing identity providers for smooth authentication and permission management. Additionally, a gateway is utilized to convert APIs into tools that are ready for agents with minimal coding required, while built-in memory preserves context throughout interactions. Furthermore, agents benefit from a secure browser environment that facilitates complex web-based tasks and a sandboxed code interpreter, which is ideal for functions such as creating visualizations, enhancing their overall capability. This combination of features significantly streamlines the development process, making it easier for organizations to leverage AI technology effectively.
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