Empirix Integrations

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Jenkins, the most popular open-source automation server, provides hundreds of plugins that can be used to build, deploy, and automate any project. Jenkins is an extensible automation server that can be used to create CI servers or become the continuous delivery hub for any project. Jenkins is a Java-based program that can be run straight out of the box. It includes packages for Windows, Linux and macOS, as well as other Unix-like operating system packages. Jenkins is easy to set up and configure via its web interface. It also includes built-in help and on-the-fly error checking. Jenkins can be integrated with almost every tool in the Continuous Integration and Continuous Delivery toolchain thanks to the hundreds of plugins available in the Update Center. Jenkins' plugin architecture allows for almost unlimited possibilities. Jenkins makes it easy to distribute work across multiple machines. This helps drive builds, tests, and deployments across multiple platforms more quickly.

Selenium automates browsers. That's all there is to it! It's up to you what you do with this power. It is primarily used to automate web applications for testing purposes. However, it is not limited to that. Boring web-based administration tasks are also possible (and should) be automated. Selenium WebDriver is a collection language-specific bindings that allows you to drive a browser the way it was intended to be driven. It will allow you to create robust browser-based regression automation suites, tests, scale, and distribute scripts across multiple environments. Selenium WebDriver is a Chrome and Firefox addon that allows you to quickly create bug reproduction scripts or scripts to assist in automated exploratory testing. It will record and playback all interactions with the browser. You can scale by running tests on multiple machines and managing multiple environments from one central point.

One platform that combines cloud phone and video collaboration, team chats, contact center, analytics, and team chat. You can reduce your organization's total cost-of-ownership by giving each user exactly the features they need. With full analytics and collaboration between functional area specialists and contact center agents, you can eliminate organizational silos. One administration tool for system setup with user and data management. One license allows you to combine call, directory, video conference, chat, and contact center. With enterprise-grade reliability and cloud quality, connect your business to the world. No need to use any device or location to schedule, start or join HD audio and video conferences. Access your contacts from any device, whether they are colleagues or external users. With an intelligent, collaborative, reliable solution, you can create better customer experiences.

Jira Software from Atlassian is the best software development tool for teams building great products and planning. Jira is trusted by thousands of teams and provides a wide range tools to plan, track, release and release world-class software. It also captures and organizes issues, assigns work, and follows team activity. It integrates with the most popular developer tools to provide end-to-end traceability.

Splunk makes it easy to go from data to business results faster than ever before. Splunk Enterprise makes it easy to collect, analyze, and take action on the untapped value of big data generated by technology infrastructures, security systems, and business applications. This will give you the insight to drive operational performance, and business results. You can collect and index logs and machine data from any source. Combine your machine data with data stored in relational databases, data warehouses, Hadoop and NoSQL data storages. Multi-site clustering and automatic loads balancing scale can support hundreds of terabytes per day, optimize response time and ensure continuous availability. Splunk Enterprise can be customized easily using the Splunk platform. Developers can create custom Splunk apps or integrate Splunk data in other applications. Splunk, our community and partners can create apps that enhance and extend the power and capabilities of the Splunk platform.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

You will receive a full-service experience in building, managing, and operating your OpenStack private clouds. OpenStack®, Private Cloud can help increase agility, lower costs, and avoid vendor lock-in. Half of all businesses that attempt to implement OpenStack fail. This is not because the platform is difficult, but because they lack expertise. OpenStack requires the assistance of certified experts who are skilled in how to secure, monitor, patch, and upgrade OpenStack clouds. Rackspace Technology's OpenStack Private Cloud is the solution. We combine technology and automation with human experts to provide ongoing architecture, security, and 24/7/365 operations. This is all supported by more than 1,000 OpenStack experts. OpenStack managed service removes barriers to success Enjoy the confidence that comes from the support of over 1,000 OpenStack experts.

All members of the team can perform robust automated testing on desktop, mobile, and web applications. This is regardless of whether they have any experience with functional test automation tools. Ranorex Studio is an all in one solution that provides codeless automation tools and a complete IDE. Ranorex Studio's industry-leading object recognition system and shareable object repository make it possible to automate GUI testing, regardless of whether you are using legacy applications or the latest mobile and web technologies. Ranorex Studio supports cross browser testing with integrated Selenium WebDriver integration. Easy data-driven testing can be done using CSV files, Excel spreadsheets, or SQL database files. Ranorex Studio supports keyword-driven testing. Our tools for collaboration enable test automation engineers to create reusable code modules, and share them with their team. Get a 30-day free trial to get started with automation testing.

Amazon Connect is an easy-to-use omnichannel cloud contact centre that allows companies to provide superior customer service at lower costs. Amazon's retail business required a contact center that could provide personalized, dynamic, and natural customer service. This was 10 years ago. We couldn't find a contact center that met our needs so we created it. This is now available to all businesses. Today, thousands of companies employ Amazon Connect to service millions of customers every day. Amazon Connect was designed from the ground up for omnichannel. It provides seamless voice and chat experiences for customers and agents. Amazon Connect includes one set of tools that can be used to skill-based route, perform historical and real-time analytics, and provide intuitive management tools. All this is available with pay-as you-go pricing. This makes it easier for agents to manage their contact centers, reduces costs, and simplifies operations.

Secure automated payments for your customers by text and phone We integrate easily with your gateway and customer information. Proactive automated outbound campaigns that include voice, text, or email messaging will keep your customers informed. Inbound and outbound automated surveys via phone can provide real-time customer feedback. Your customers will love the self-service automation you offer. We do all the heavy lifting so you can have happy customers. Our Managed Communications Platform as a service (CPaaS) is the Compass Automation Platform. It provides a secure environment for voice or text applications. We refine it to meet your needs. We manage all aspects of application management, security, and carrier management for you, so your IT team can focus on your business.

You are competing with new market entrants in the battle for enterprise customers. These market entrants are using cloud-based communication platforms with APIs to offer communication services to Enterprises with the promise to improve customer engagement. Kandy's market-leading white-label CPaaS is more than just programmable APIs. It also includes prepackaged applications called Kandy Wrappers. This marketplace and ecosystem allows you to create vertical market applications. You can also overlay existing UCaaS and SIP environments with our Kandy Link WebRTC gateway. Embedded Communications allows sales to make calls directly from a CRM app, doctors can video-call patients from the EHR system and share X-rays, scans, and other information in real time, and students can check tutor availability and initiate a session on-demand. All this in high-definition voice and video, integrating presence, messaging and collaboration.

Avaya Cloud Office from RingCentral is a cloud-based phone system that works wherever and whenever you need it. Everything you need will be at your fingertips, no matter where you are. It simplifies the way your company communicates. No matter where your employees may be, you can call, chat, meet, or collaborate. File sharing, task management and virtual team rooms help you stay on track and on time. To create a truly cloud-unified communications experience, you can combine 100+ business integrations like Salesforce and Google Drive. Avaya Cloud Office offers your customers and employees the features and options they want in one app.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

You'll earn customer loyalty for a lifetime by providing a positive, intelligent experience to every customer. We can help you achieve this with Avaya Contact Center. Customers can access fast, efficient self-service via the channels they prefer. An agent is always available to assist if needed. It's seamless and context-driven. Your agents can keep up with customer expectations and stay in sync. They can achieve great results faster and exceed customer expectations by having a consolidated view. Your teams will become more efficient and productive when they have a better understanding of customer needs. Avaya is the market leader in Contact Center Solutions. We can deliver it in the cloud, on your premises, or in private hybrid clouds.

All public and private environments can be managed from one platform with a single CI/CD plug-in that connects to ALL automation toolchains. This plugin supports Jenkins, Kubernetes and Terraform as well as Cloud Formation, Azure ARm, Cloud Formation, Cloud Formation, and many other automation toolchains. No installation, no downloading... and free on us for the first thirty days. Integration with infrastructure orchestration domains such as AWS Cloud formation and Azure ARM, Ansible, Terraform, and Terraform. Service Composition Domain-Specific Language - This simplifies the relationship between services and handles cascading workflows. Shared resources, distributed life-cycle management, and more. Orchestration of cloud native Kubernetes service across multiple clusters using OpenShift and KubeSpray. A blueprint is available to automate the configuration and setup of clusters. Integration with Jenkins and other CI/CD platforms. This integration provides a 'one stop-shop' for all orchestration domains that can be integrated to your CI/CD pipeline.

Cisco Finesse will improve your customer experience. The next-generation supervisor desktop and agent provides a collaborative experience to the communities that interact directly with your customer service department. Finesse's user-centric design increases customer satisfaction. Finesse is standard-compliant and transparently integrates with the Cisco Collaboration portfolio. It allows for low-cost customization of the supervisor and agent desktops via open web 2.0 APIs. It also facilitates integration with value-added apps. Cisco Finesse integrates traditional call center functions into a thin client desktop. It uses a web 2.0 interface to create a browser-based desktop. No client-side installations are required. One customizable cockpit or interface that provides customer care professionals quick and easy access multiple information and assets. This allows for faster and more accurate service.

Collaboration and unified communications for enterprises. Cisco's integrated collaboration infrastructure allows people to connect anywhere, anytime, and on any device. It supports voice and video calling, messaging and mobility. Cisco Unified Communications Manager provides secure, scalable, manageable, and reliable call control and session management. The Cisco Unified Communications Manager allows you to consolidate your communications infrastructure, allowing your people and teams the ability to communicate easily. The solution includes IP telephony and high-definition videos, unified messaging, instant message, Presence, and unified messaging. Transform your workspaces. Cisco Unified Communications Manager gives you the tools to attract and retain the best talent, wherever they may be. The solution supports remote and mobile workers with many features. Whether you are a regional, family-owned business or a global mega-brand, the solution can help. You can choose a solution that scales with your changing needs.

Oracle Application Testing Suite provides a comprehensive integrated testing solution that ensures quality, scalability and availability of your Web apps and Web services.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.