Nova Description
EXFO has introduced the Nova adaptive service assurance platform, which is pioneering as the first automation platform focused on service assurance within the industry. This innovative system intelligently delivers precise data at crucial moments to identify, troubleshoot, and resolve or even foresee and avert events that could negatively affect customers, stemming from the network infrastructure and services. By leveraging adaptive automation, the Nova platform streamlines labor-intensive tasks such as monitoring, diagnosing, and making decisions that typically consume operational resources. As a result, it allows organizations to enhance network efficiency and customer satisfaction while accelerating the rollout of new services and revenue streams. Additionally, the platform coordinates the seamless integration of EXFO solutions with pre-existing monitoring, operational, and network management systems, adapting to various contexts as needed. It continuously gathers and evaluates a blend of system, monitoring, and telemetry data to facilitate real-time network oversight, ensuring informed and prompt responses to any issues that may arise. This capability not only optimizes operational workflows but also reinforces the overall resilience of the network.
Nova Alternatives
AI Agents can’t manage your network without context. NetBrain delivers it.
NetBrain provides a proven, safe path to Agentic NetOps, backed by an AI-powered platform informed by network context, real customer outcomes, and enterprise network expertise.
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Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Nova-3
Deepgram's Nova-3 represents a cutting-edge evolution in speech-to-text technology, achieving unprecedented levels of precision and efficiency tailored for challenging, real-world applications. With its capability for real-time multilingual transcription, it facilitates the smooth handling of dialogues that include multiple languages, a significant leap forward for sectors like global customer service and emergency response. The model's self-serve customization feature, known as Keyterm Prompting, empowers users to quickly modify up to 100 specific terms relevant to their industry without needing to retrain the entire model. This adaptability not only boosts the recognition of specialized language and jargon but also broadens its applicability across various fields. Moreover, Nova-3 boasts remarkable performance improvements, showcasing a 54.3% decrease in word error rate for streaming and a 47.4% reduction for batch processing when juxtaposed with competing models. These significant advancements make Nova-3 an exceptional choice for organizations striving to elevate their speech recognition capabilities for a wide range of uses, ensuring that they remain competitive in a rapidly evolving market. As a result, businesses can expect enhanced communication effectiveness and improved operational efficiency.
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SolarWinds Network Bandwidth Analyzer Pack
Thorough analysis of network bandwidth and ongoing performance supervision are crucial for maintaining optimal operations. It is essential to identify, troubleshoot, and rectify any issues that may affect network performance. By tracking the responsiveness, availability, and uptime of routers, switches, and various SNMP-enabled devices, one can gain insights into the network's health. Additionally, monitoring and evaluating bandwidth performance and traffic trends allows for the identification of bandwidth-intensive applications. Understanding which applications are consuming excessive bandwidth can help in optimizing resource usage. Utilizing tools like NetPath enables a detailed visual analysis of the devices along the delivery path, enhancing overall network visibility. The Enterprise Command Center facilitates the management of network operations. By implementing effective and user-friendly network monitoring software, organizations can minimize downtime and swiftly address multi-vendor network performance challenges, ensuring a more reliable and efficient network environment. This proactive approach ultimately leads to improved network performance and user satisfaction.
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Integrations
No Integrations at this time
Company Details
Company:
EXFO
Year Founded:
1985
Headquarters:
Canada
Website:
www.exfo.com/en/products/service-assurance-platform/nova-core/
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Nova Features and Options
Business Intelligence Software
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
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