Document360 Reviews

Summary: It has been a good experience with this new product in my company, I like how easy is to use it and the support I have received when a question came up, glad to have this software.

Positive: Very straight forward to install, I liked the idea that the software is integrated and works together with Freshdesk.

Negative: Does not have a smart search kind of, where you start typing and automatically you can see in a drop down the matching results with the values entered so far.

Summary: Powerful analytics, Easy integration, Incredible customer service. Document360 is a tool of rapid implementation, with a short learning curve and very friendly for the administrator and end user.

Positive: By far the best bang for your buck. Can customize it to basically anything you want it to be. Great personalized support. Fast customization requests. Really good editor, Analytics are great.

Negative: We would like to see more integrations in the future. But for now, we are quite comfortable with the available features of Document360.

Summary: It is very important to have strong knowledge in helping out customer for success and having extremely well documentation is the key. The ideal approach would be for our clients have most of the answers and self-service with minimal interaction and on boarding new employees easily.

Positive: Your product is efficient and easy for use in cross-department training and the archiving of documents is easy which helped in ease of maintenance and lower our storage space, and the feature to limit the access for certain documents is great.

Negative: We are going to launch our site for testing and have not found any issue yet and the support was easy to be scheduled for bringing up our app.

Summary: Very happy and satisfied with it since switching. I believe it's best selling point is how easy it is to use, does not over complicate things unnecessarily.

Positive: Very user-friendly software that is full of features and continually improving. Very professional and polished. Truly unrivaled in my opinion.

Negative: Not much to complain about but what I can say is that they are continually improving the software so if you're missing something they will surely have it soon.

Summary: Overall - An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.

Positive: We went for Document360 because of its power to make your knowledge base private (internal). Users were permitted to login with an account to access articles which was exactly what we wanted.

Negative: This tool provided all the features we were looking for in an internal kb. I would love it if they had a more powerful tagging functionality in future versions.

Summary: Great Knowledge base product with a great support team. There is virtually no limit to what you can do with this tool.

Positive: Easy to understand and use software that ran smoothly on our existing systems with no lags. Our helpdesk team and IT support team found it easy to deploy. Our work-flow was well organized by time, urgency & topic.

Negative: User interface can be improved in certain cases. Other than that my team has no issues with this product.

Summary: Document360 has increased our employee productivity by giving them direct access to the resources they need quicker to support customer queries.

Positive: Our organization was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or site couldn't provide . Documents 360 has hiked our employee productivity by giving them direct access to the resource they need fast.

Negative: Could do more enhancement for publishing articles which have informed to customer support.

Summary: Document360 is one of the most customizable knowledge base site providers available. Very happy with the product so far.

Positive: Easy to use user interface with flat design. Auto complete search feature is a timesaving blessing. User management with powerful user rights can be assigned to end users.

Negative: So far didn't identify any cons. Prefer to see video tutorial as learning tools.

Summary: Good experience good product, can be matured to become exceptional product and stand out above the rest.

Positive: Versioning feature providing the ability to retract back to previous version of an article once published.

Negative: Good overall but design can be improved at certain areas.

Summary: Excellent user experience and the learning curve is minimal with all the help and tutorials provided.

Positive: So simple to use, yet powerful in its features. The markdown editor really does make things so much better. It was really fun to build my documentation with Document360!

Negative: I think the design can be enhanced a bit too make it easier to find some of the functions.

Summary: Finally, the analytics tools are quite amazing as they help us know how employees are consuming knowledge.

Positive: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Document360 provides a friendly user interface for employees to add or update articles. The tool helps us keep our organizational knowledge fresh and rich. Overall, with Document360, we have created a new focus and all our teams and employees are on the same page.

Negative: Do we have a concern about this product? It’s a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features.

Summary: I would recommend Document360 as it saves time and easily organised all documentation in one place.

Positive: Document360 allows to assign roles and access for specific teams to manage the tasks. Product documentation can be made public or private using such feature and only required personal have access to the documentation.

Negative: The page load has experienced a minor delay at times.

Summary: As a Document360 client for 2 years, I have seen this product evolve. From our first use we knew this product was going to revolutionize our company and it has done this without any loss of productivity.

Positive: This product has saved us manpower and dollars. We experience exceptional response time and absolutely no "down time". Totally recommend this product to anyone.

Negative: Their customer support team has been quite amazing, if you do come across any issues they are always quick to resolve it. Very dedicated in what they do.

Summary: Document360 is a user friendly platform to build a knowledge base for your product or supporting your customer needs.

Positive: The user friendliness of markdown editor was one of the highlight.

Assigning team access and roles was another feature we were after.

No knowledge of HTML or designing required and can easily build your knowledge base.

Negative: The limited number of integration tools with third party software.
Would like to see more of this.

Summary: Would recommend Document360 for your business to organise documentation for any product to cater end users needs.

Positive: User friendly platform to organise all product documentation’s for customers. Access anywhere with fast returning results in search.

Negative: None so far. Performance and usability is good and resolves our business needs.