Distribution Engine Description
Distribution Engine allows you to distribute records in a variety of ways within your teams. These are just a few of the many options available in Distribution Engine. Many more options are available in the application. For happy, motivated, and successful sales teams, fairness is essential. Round robin is the best and easiest way to do this. Round robin distributors will give each team member a record, before starting over again. Each team member knows when their turn is, so there's no confusion about how allocation works. Load balancing allows you to distribute workloads evenly across your team while accounting for differences in availability as well as the tags of each member. Load balancing is ideal for distributing cases. It can be configured to take into account assignments outside of Distribution Engine or the value or complexity assigned records.