
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
Improve radiology reporting efficiency and report quality with Imorgon's reporting automation.
As the top DICOM SR software for radiology, our solution significantly reduces unnecessary dictation by precisely transferring ultrasound and DEXA modality measurements into Powerscribe, Fluency, or RadAI. This eliminates manual errors and significantly accelerates the generation of reports.
Imorgon's unique advantages include:
- guaranteed transfer of all measurements - usually DICOM SR
- electronic worksheets for direct report population (eliminating dictation from notes)
- worksheets with priors, calculators, and clinical decision support (TI-RADS, O-RADS, etc)
- integration with Epic and other EHRs.
- vendor-neutral
Our dedicated support team ensures uninterrupted workflow.
Invest in Imorgon for a quick and substantial return on investment, transforming your reporting overhead into a streamlined, high-quality operation.
Learn more
InsiteOne
InsiteOne serves as a holistic platform for enterprise imaging, integrating medical imaging, data oversight, and diagnostic processes into a single, cloud-capable solution. The platform features a vendor-independent archive designed to hold imaging and clinical information across various departments such as radiology, cardiology, and pathology, while adhering to standards like DICOM, FHIR, and IHE to ensure smooth interoperability. It can be utilized in various deployment models, including on-premises, public or private cloud, or hybrid environments, facilitating centralized data storage, automated lifecycle management, enriched metadata, and robust encrypted data protection along with geographically diverse disaster recovery options, thereby safeguarding an immense volume of clinical images and patient information. In addition to its storage capabilities, InsiteOne enhances enterprise imaging accessibility by allowing clinicians to view diagnostic images through a zero-footprint, browser-based viewer compatible with desktops, tablets, and mobile devices, enabling them to conduct measurements, engage in 3D volume rendering, and perform detailed reviews without the necessity of specialized workstations. This comprehensive approach not only simplifies the imaging process but also significantly improves the efficiency of clinical workflows.
Learn more
Qure.ai
Our innovative AI solutions are crafted to enhance the capabilities of healthcare professionals at critical stages of the medical process. Whether it's during preventive screenings, early diagnosis, emergency interventions, managing institutional disease outbreaks, or ensuring treatment compliance, we facilitate a smooth optimization of workflows throughout the entire care spectrum. By partnering with esteemed healthcare authorities and leveraging vast amounts of data to inform our algorithms, we ensure that our AI meets the highest global regulatory requirements. Supported by extensive research in data science, our offerings are designed to predict healthcare needs, especially in challenging situations. Our AI solutions are primed for immediate use, adaptable to various settings and situations as necessary. They seamlessly integrate with your existing technology framework and can be customized to work with your preferred devices. We provide straightforward deployment and scaling options while guaranteeing top-tier data security that complies with industry standards. Additionally, our dedicated team is committed to guiding you through every phase of your AI implementation journey, ensuring you feel confident and supported. With our solutions, you can transform your healthcare delivery and improve patient outcomes significantly.
Learn more