
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Kognition provides advanced AI-driven security technology that offers continuous, vigilant force multiplication at a fraction of the expense of conventional security solutions. Integrating seamlessly with existing systems, we empower organizations to actively detect threats (like weapon displays and crowd formation) and notify your security team about the presence of restricted individuals and VIPs. Kognition lowers IT expenditures and reduces the need for extra security personnel while enhancing incident response efficiency and delivering thorough security reporting and visibility for K-12+, commercial real estate, regulated sectors, and beyond.
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Verint EdgeVMS
Verint EdgeVMS is a scalable, enterprise-class solution for video monitoring, recording and analytics specifically designed for banks or credit unions. Verint Op Center is the video management system for today's modern financial institution. Op-Center is an enterprise-class video management system that allows organizations to monitor and control Verint-networked VVRs from a central location. It does this in a secure and centralized manner. Verint Guard Center is specifically designed for command-and-control environments. Security personnel can monitor up to 96 live cameras simultaneously. It is an easy and direct replacement for traditional analog matrix systems. The familiar joystick and keypad controls make it easy to transition any command-and control center to a networked environment. You can identify security threats in real-time, reduce risk, improve fraud investigation, and ensure operational compliance.
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SmartyzeDetect CloudAI
SmartyzeDetect CloudAI is a cloud-based AI video analytics solution that helps you reduce false alarms by up to 95%. Our platform uses advanced analytics to accurately detect people and vehicles in video feeds, even in challenging conditions such as low light, rain, or snow, while filtering out false alarms caused by lighting/weather changes, animals, and vegetation. SmartyzeDetect CloudAI is an ideal solution for monitoring centers, as it can help you to reduce false alarms and respond faster to genuine threats.
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