DELMIA Augmented Experience Reviews

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

Epicor Connected Process Control (CPC) is a flexible no-code/low-code MES and manufacturing operations platform that helps manufacturers standardize production and assembly processes, improve quality, and increase visibility across the shop floor. Using digital work instructions with multimedia content, manufacturers can guide operators through critical tasks, enforce process control, and improve consistency across products, workstations, and production lines. CPC connects equipment and devices to collect production and quality data in real time, helping manufacturers identify issues faster, reduce waste, and support continuous improvement. CPC provides product traceability with a complete historical record of each product's build and inspection history. Manufacturers use CPC to support assembly verification, error proofing, quality inspections, operator guidance, and other connected manufacturing initiatives. For manufacturers with complex product variations, CPC can dynamically present the correct work instructions based on the product or configuration being built, helping ensure products are assembled accurately and consistently. Available on-premises or in the cloud, CPC scales from a single work cell to enterprise-wide deployments.