NITRO IT Help Desk Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Pricing

Pricing Starts At:
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Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

Total
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Company Details

Company:
Crow Canyon Software
Year Founded:
1999
Headquarters:
United States
Website:
www.crowcanyon.com/sharepoint-applications/it-help-desk/
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Media

Play Video NITRO IT Help Desk Screenshot 1 NITRO IT Help Desk Screenshot 2 Survey Reports SLA Reports SLA Top Level Survey
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Product Details

Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online

NITRO IT Help Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

NITRO IT Help Desk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 500 - 999
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid help desk

    Date: Jul 25 2023

    Summary: Overall great experience, and a very solid help desk. We have been happy with it from administrator to technician to end user. Would recommend.

    Positive: SLAs work well and working natively in the SharePoint environment has been a big plus for us. It has been much easier to get the team on board than with some of the other alternatives we tried before. The help desk itself works well and we are happy with it.

    Negative: No major drawbacks for us. If you don't use Office 365 or SharePoint it may not make sense for you.

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